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TSB credit card monthly direct debit not taken today

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  • veryintrigued
    veryintrigued Posts: 3,843 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    noh wrote: »
    Letter received today stating April payment will be taken in June and £25 compensation will be paid to the card account before 15 June.

    Was this compensation offered without a complaint raised and if a complaint WAS raised did you cite any loss?
  • noh
    noh Posts: 5,817 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    veryintrigued wrote: »
    Was this compensation offered without a complaint raised and if a complaint WAS raised did you cite any loss?

    I have had no prior contact with them.
    It looks like a mass produced standard letter with the amount of the DDs personalised.
    I expect everyone affected by their error will receive the same.
  • veryintrigued
    veryintrigued Posts: 3,843 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    noh wrote: »
    Letter received today stating April payment will be taken in June and £25 compensation will be paid to the card account before 15 June.

    The same letter received today spelling out that two separate payments will be taken in June - one for April's missed one and a normal one. In my case two weeks apart.
  • mrssjs
    mrssjs Posts: 628 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Same letter today
  • gingercordial
    gingercordial Posts: 1,681 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Same letter to me today re the DD they didn't take. It will be taken in mid-June then the normal one at the end of June. £25 compensation offered. I had not contacted them at all.
  • molerat
    molerat Posts: 34,657 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Paper statement received this morning - managed to change to paper the first day of the disaster.
  • clivep
    clivep Posts: 635 Forumite
    Part of the Furniture 500 Posts Name Dropper
    DD not taken on 8th May.


    Paper statement dated 13th May shows the 2 month's total will be taken on 7th June.


    No letter received regarding the missed DD or £25 compensation.
  • molerat
    molerat Posts: 34,657 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Has anyone who is paperless received a statement in their inbox ?
  • Dobbibill
    Dobbibill Posts: 4,194 Ambassador
    Part of the Furniture 1,000 Posts Mortgage-free Glee! Name Dropper
    molerat wrote: »
    Has anyone who is paperless received a statement in their inbox ?
    nope - nothing.
    I’m a Forum Ambassador and I support the Forum Team on the Budgeting & Bank Accounts, Credit Cards, Credit File & Ratings and Energy boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySavingExpert.

    If you can't be the best -
    Just be better than you were yesterday.
  • Robisere
    Robisere Posts: 3,237 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Combo Breaker
    molerat wrote: »
    Has anyone who is paperless received a statement in their inbox ?


    Yes: I have been lucky and not missed any account or CCard statements. I am also able to make payments to my CCard and was able to restart my Monthly Saver. I think there must be wild variations across the country.
    I think this job really needs
    a much bigger hammer.
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