TSB credit card monthly direct debit not taken today

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  • veryintrigued
    veryintrigued Posts: 3,843 Forumite
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    noh wrote: »
    Letter received today stating April payment will be taken in June and £25 compensation will be paid to the card account before 15 June.

    Was this compensation offered without a complaint raised and if a complaint WAS raised did you cite any loss?
  • noh
    noh Posts: 5,799 Forumite
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    veryintrigued wrote: »
    Was this compensation offered without a complaint raised and if a complaint WAS raised did you cite any loss?

    I have had no prior contact with them.
    It looks like a mass produced standard letter with the amount of the DDs personalised.
    I expect everyone affected by their error will receive the same.
  • veryintrigued
    veryintrigued Posts: 3,843 Forumite
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    noh wrote: »
    Letter received today stating April payment will be taken in June and £25 compensation will be paid to the card account before 15 June.

    The same letter received today spelling out that two separate payments will be taken in June - one for April's missed one and a normal one. In my case two weeks apart.
  • mrssjs
    mrssjs Posts: 627 Forumite
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    Same letter today
  • gingercordial
    gingercordial Posts: 1,681 Forumite
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    Same letter to me today re the DD they didn't take. It will be taken in mid-June then the normal one at the end of June. £25 compensation offered. I had not contacted them at all.
  • molerat
    molerat Posts: 31,870 Forumite
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    Paper statement received this morning - managed to change to paper the first day of the disaster.
  • clivep
    clivep Posts: 577 Forumite
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    DD not taken on 8th May.


    Paper statement dated 13th May shows the 2 month's total will be taken on 7th June.


    No letter received regarding the missed DD or £25 compensation.
  • molerat
    molerat Posts: 31,870 Forumite
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    Has anyone who is paperless received a statement in their inbox ?
  • Dobbibill
    Dobbibill Posts: 4,135 Ambassador
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    molerat wrote: »
    Has anyone who is paperless received a statement in their inbox ?
    nope - nothing.
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  • Robisere
    Robisere Posts: 3,237 Forumite
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    molerat wrote: »
    Has anyone who is paperless received a statement in their inbox ?


    Yes: I have been lucky and not missed any account or CCard statements. I am also able to make payments to my CCard and was able to restart my Monthly Saver. I think there must be wild variations across the country.
    I think this job really needs
    a much bigger hammer.
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