TSB credit card monthly direct debit not taken today

No_6

No dd taken from Santander to TSB for last month, for mine, on the
8th May
and OH has a big one due tomorrow, also from Santy to TSB.
not worried it's TSB DD that is not working.

Just have ?? to deal with in the future ?
fun and games

molerat

1% cashback paid but only £1.15 when I spent the full £500. Not doing too well are they !

Dobbibill

molerat wrote: »

1% cashback paid but only £1.15 when I spent the full £500. Not doing too well are they !

Just checked mine and although it's a bit better at £4.96, I'm not sure I understand as I too spent the £500 for the fiver. I wonder if something is not classed as 'eligible spending' as per T&Cs - although I'm not sure what that would be with all purchases on my statement which are not gambling nor cash withdrawals which I would expect to be excluded

AirlieBird

They appear to have incorrectly calculated the cashback on the sum of the whole pounds only and not as before on the sum of the transactions including pence.

molerat

AirlieBird wrote: »

They appear to have incorrectly calculated the cashback on the sum of the whole pounds only and not as before on the sum of the transactions including pence.

Doesn't explain my £1.15. I stopped using the card early in April because I had hit the £500 mark in the first couple of weeks. By coincidence I did spend £115 at the end of last month which was logged at the beginning of this month.

DazCM

I’ve had a measly 45p cashback for a spend of £493.

greyteam1959

molerat wrote: »

1% cashback paid but only £1.15 when I spent the full £500. Not doing too well are they !

Exactly the same with me........
Is this fiasco ever going to get sorted ??
Time some 'Government Department' started slapping legs !!

pochisoldi

As I posted in a separate thread a few minutes ago.

For me it was 71p when I was expecting £5.

Since I don't have visibility of more than 20 transactions, I've been tracking my spend in a spreadsheet, and quickly determined that in my case 71p is for £71.63 of spend between 10th and 15th of May.

Note that the "rounding" is done at the eligible balance level, not on individual transactions - so transactions for £1.50 + £0.99 gives rounded down 1% of £2.49, not rounded 1% of £1.50+ rounded 1% of £0.99.

I say "rounding" because it's actually truncation - previously they rounded up/down, using that method I would have got 72p on this broken attempt at payment

Yet another case of an update being rushed into production with insufficient (query, zero) testing.

PochiSoldi

SuiDreams

received my cashback today and as with everyone else mine is wrong as well. Payment is short by quite a bit. this is getting silly now. Plus still can't view any statements. Haven't seen my April statement at all.

tsb

Mine is also incorrect. I've only three transactions in April so it is a little easier to check. It looks like my calculation is just paying cashback on one transaction.