TSB credit card monthly direct debit not taken today

molerat

New statement amount, minimum payment and payment date now showing. All correct by my spreadsheet. Just have to wait and see if I get a paper statement, managed to change it just after everything went pear shaped.

pete-20-11

£3.11 for me, spent over £500...

veryintrigued

Below might be a better thread to discuss your (well our) cashback issues as I'd created this thread specifically for the DD issue.

https://forums.moneysavingexpert.com/discussion/5844458/tsb-cashback-failure-update-170518

molerat

They must now be running into serious regulatory issues. No statements - can they charge interest ? Taking DDs without notification - does the simple on line view cover it, states due date but not how much / when it will be taken ?

SuiDreams

Well my DD was taken today have checked my account not showing on TSB though, will see if it updates over night. Cashback still to be sorted and no statements.

Yorkshire_Pud

My TSB DD was taken today, still no statements! Amount and date were shown in advance in online banking.

juliamarsh

I have just received my May statement, no interest has been charged and they intend to take the total of the 2 statements by direct debit in June. As to cashback, I spent £514.72 in April, no cashback showing on my latest statement so checked online to find I have been credited with the princely sum of 24p!

trix-a-belle

Has anyone actually had communication from TSB to advise what they will be doing to catch up on direct debits not taken?
This is what is says they will be doing in their faqs (not holding my breath).

My direct debit should have gone around about the 11th, I say around as there was no date shown for several weeks during the IT crisis & also its got moved forward in the last 2 ish months, DD and statement used to be 16th & 18th, now 11th & 12th. I called early last week & was told it would be resolved by the end of last week (albeit this was a chap trying to help from the generic telephone/online banking customer service team as CC cs were too busy to even get through to), i'm giving them till the end of this week to take the DD or make contact with a plan before calling again and really pinning things down as this gives them time to fix the cashback issue (I got none but was expecting the full £5)

P-Nuts

juliamarsh wrote: »

I have just received my May statement

Do you actually get statements in TSB internet banking, and not just "Statements are unavailable at the moment, please try again later."?

noh

Letter received today stating April payment will be taken in June and £25 compensation will be paid to the card account before 15 June.