TSB planned outage

paragon909

I logged in this morning and moved money to my Santander. The Payments are back to instant now, As with the last 2 weeks or so they been delayed by about 20 mins or so. But it's back up for me, So will take sometime getting use to the new way it works.

But by god, What did people do in the days before internet banking!

BarGin

I wonder if they have tried turning the computer off and back on again. That's what my IT helpdesk used to suggest.

AstroTurtle

Heng_Leng wrote: »

They just do a basic cost/benefit analysis - it's a one off event.

People who've been with them with years won't move and those who who moved to them for the goodies won't move.

Those that complain will be recompensed.

End of story.

I doubt that all who complain will even get compensation. When Lloyds had a big IT failure a few years back where cards wouldn't work. They said because it was a large outage they would uphold complaint and close them off as the system was back up, but no offers of £££.

Uxb

paragon909 wrote: »

But by god, What did people do in the days before internet banking!

Kept tallies in our heads of what we had paid out, what DD's had gone out, notes from payslips and paying in books of funds deposited,kept accurate cheques written records, used bits of paper to run an approx reconcile of where I was in terms of the expected bank balance.
Then when the statement came in the post at the end of the month I could see how far out I was in reality....correct and start over with a next scrap of paper for the next month: and so on.

karlie88

One of the changes I've noticed is that TSB will now use One Time Passwords to authorise (presumably new) payments.

Previously, it would display a number on your screen and you'd receive a phone call to enter the number. Now they will phone or message you the password and you enter it on the screen.

https://www.tsb.co.uk/otp/

trisontana

Still no service for me.

Nick_C

Not much shocks me, but the ineptitude of this does. I know major IT projects go wrong. I've been involved in enough of them. But what I find unacceptable in this case is people being able to see other people's accounts.

A transfer from an old system to a new one is the sort of thing where they should have done a dummy run a couple of times in advance. Whatever the issues are should have been sorted out before they tried doing this for real.

I'm lucky. Like many people on here, I have multiple current accounts with several banks. But less affluent people may not have this luxury.

Every cloud has a silver lining, and I expect once this has settled down we will see some more attractive promotions as TSB try to repair the damage to their reputation.

"We're TSB, and we're different from other banks."

Indeed.

chinners123

Nor me - 3 business accounts I can't get to. Getting just a tad annoyed now, if I'm totally honest. But I'm in Scotland so maybe it takes longer for the systems upgrade to work its way uphill.

But still no internet banking website, and the app just says something useful like "something went wrong". I know it did, thanks app.

Robisere

Having left hospital a few days ago after a serious operation (Pancreatic cancer), I am in long recovery and unable to get into my branch. I was over 2 weeks in hospital and thus missed all the forewarnings. If I had known, I would have moved money, but that is useless hindsight.

I think that this is a complete lack of accurate forward estimation by TSB, in terms of time needed to carry out the business of what is a very work-intensive operation. The hugely complex work, should have been studied in much more detail beforehand. Meanwhile I am locked out of my accounts and unable to do anything about it.

When it all does come online, expect a huge crash as the site goes down again. That will not be foreseen either, of course.

Nick_C

Robisere wrote: »

Having left hospital a few days ago ...

Hope you make a complete and speedy recovery. Best wishes.