TSB planned outage

kidmugsy

nic_c wrote: »

TSB customers were made aware of the new URL by email.

I have no memory of that. I did read the emails: that's why late last week I moved our surplus money out to the Bank of Somewhere Else. I hope it's ready by tomorrow: we have Standing Orders due out.

I hope people here will keep reporting the status quo; I'm grateful to everyone who has done so up till now.

trisontana

This is the service status page:-

https://www.tsb.co.uk/help/service-message/#mobile-status

As you can see, as of 11.10 hrs, internet and mobile banking are down.

EachPenny

older_wiser wrote: »

TSB should hire as many IT people as needed to complete the Maintenance in the time they quoted. Bank accounts would have been offline since 4pm friday its 9am monday with still ongoing problems.

However did people survive before internet banking?

older_wiser wrote: »

Online Bank account access is essential nowadays with already limited number of branches available with TSB its not practical to go into the bank most days so online is the only way you can service the account.

TSB gave plenty of notice this was happening and anyone with a bit of nous could have predicted the risk of a three-day IT project becoming a four-day IT project was high.

I've not tried it myself, but the phone banking system is reported to be working fine, if there was an emergency account servicing issue that cannot wait until the system is back up and running properly.

It is a salutary reminder to people not to rely on one current account with one banking group though.

veryintrigued

older_wiser wrote: »

TSB should hire as many IT people as needed to complete the Maintenance in the time they quoted. Bank accounts would have been offline since 4pm friday its 9am monday with still ongoing problems.

Online Bank account access is essential nowadays with already limited number of branches available with TSB its not practical to go into the bank most days so online is the only way you can service the account.

*****Breaking news*****

IT implementations sometimes go awry no matter how much planning and resources go into them.

PaulB79

The App appears to be working again now.

Herbalus

veryintrigued wrote: »

Is this fact or just conjecture by you and others?

In any case the team(s) having a break and coming back refreshed after x hours and days such that they can work through the issues in front of them might well have been the sensible decision on a way forward.

The fact is that you can throw all the people you want at these issues the knowledge on specific problems may well lie within a few key people.

What would you prefer them to work constantly for days without a break?!

You are quite right, it is just conjecture on my part because I read it on Twitter. Presumably they had cause to write it, but I have no proof, which is why I used the word apparently.

I am not clamouring for the poor IT workers to continue without breaks, and I sorted my needs in advance as notification was plentiful. (Calling them poor is conjecture in itself!). But if reports are true that all the relevant employees have simply gone home when there is a major IT outage/problem, I think thats poor.

binaryuniverse

It's very, very, VERY unusual for software devs/engineers to just drop sticks and leave bang on 6pm, if there is a problem. Especially something as big as this.

It's also unlikely that Customer Service would have the full picture or have the full inside knowledge of what the IT team's plans are.

However, as mentioned earlier, sometimes it is best to leave the problem and come back to it with fresh heads. But even then that would be probably about 10pm.

System

Herbalus wrote: »

You are quite right, it is just conjecture on my part because I read it on Twitter. Presumably they had cause to write it, but I have no proof, which is why I used the word apparently.

I am not clamouring for the poor IT workers to continue without breaks, and I sorted my needs in advance as notification was plentiful. (Calling them poor is conjecture in itself!). But if reports are true that all the relevant employees have simply gone home when there is a major IT outage/problem, I think thats poor.

They just do a basic cost/benefit analysis - it's a one off event.

People who've been with them with years won't move and those who who moved to them for the goodies won't move.

Those that complain will be recompensed.

End of story.

MABLE

When I log in with my app all I get is the word information and nothing else.
Also tried to login online and keeps telling me the information entered is incorrect even though I have not changed any details.

Doc_N

Interesting........it's doing much the same thing for the wife and for me.

Allows logins with the usual passwords, but trying to make a payment (which involves re-entering the password) fails because the password is suddenly incorrect.

Anyone else finding the identical (or similar) issue?