TSB planned outage

djpailo

I just logged in successfully. Didn't take too long (in terms of loading the pages).

eDicky

karlie88 wrote: »

One of the changes I've noticed is that TSB will now use One Time Passwords to authorise (presumably new) payments.

Previously, it would display a number on your screen and you'd receive a phone call to enter the number. Now they will phone or message you the password and you enter it on the screen.

https://www.tsb.co.uk/otp/

Excellent - now it will be possible to use my TSB account when I'm outside Europe. Until now it was the only one to require receiving a phone call, at a sky high roaming rate, to input the code given on-screen, instead of the more logical other way around. (Receiving a text message with the code, anywhere in the world, is free.)

Herbalus

ValiantSon wrote: »

Here's a link to a page on the WHO website to remind you that some people in the world actually have real issues to deal with: http://www.who.int/emergencies/famine/en/

Nobody went here. Nobody has claimed they can't eat because of TSB, or that the world is ending.

It is frustrating to be unable to conduct transactions that a reasonable person would ordinarily expect to carry out. That frustration comes from TSB taking longer than advertised (regardless of whether they are at fault or not, and we don't know what the problem is), and not knowing when it will be fully fixed (I have tried a few times to amend a standing order today. Not an urgent matter for me, but I'd be happier if it had worked).

Telephone banking has huge waiting times. The point is some people can't make transactions without spending an hour on the phone. Again, entitled to be frustrated even if it's nobody's fault.

I think it's reasonable for somebody to make plans for payments today given TSB specifically said upgrades would be complete by 4pm yesterday.

ValiantSon

Herbalus wrote: »

Nobody went here. Nobody has claimed they can't eat because of TSB, or that the world is ending.

It is frustrating to be unable to conduct transactions that a reasonable person would ordinarily expect to carry out. That frustration comes from TSB taking longer than advertised (regardless of whether they are at fault or not, and we don't know what the problem is), and not knowing when it will be fully fixed (I have tried a few times to amend a standing order today. Not an urgent matter for me, but I'd be happier if it had worked).

Telephone banking has huge waiting times. The point is some people can't make transactions without spending an hour on the phone. Again, entitled to be frustrated even if it's nobody's fault.

I think it's reasonable for somebody to make plans for payments today given TSB specifically said upgrades would be complete by 4pm yesterday.

What I object to is the massive sense of entitlement and the moaning and griping. This is very much a first world problem (especially when someone complains of not being able to access their account on an iPhone X). I provided a reality check.

Herbalus

Yorkshire_Pud wrote: »

Its not maintenance, its an upgrade. Obviously it hasn't gone quite the way anyone wanted but that's the reality of IT. You really get angry over anything (on purpose).

Upgrade :rotfl: that seems ironic given today haha let's hope it beds down.

Do you really think "older_wiser" is actually angry? I don't read it that way.

To me it reads more like frustration because they can't do something that a bank said would be available. That's not angry "on purpose" is it?

skcollobcat10

ValiantSon wrote: »

What I object to is the massive sense of entitlement and the moaning and griping. This is very much a first world problem (especially when someone complains of not being able to access their account on an iPhone X). I provided a reality check.

What a load of rubbish, you where just trying to wind people up. And there is a sense of entitlement, we are tsb's customers and shouldn't be getting treated in this way.

veryintrigued

Fine for me now on a kindle.

One positive is that this thread has unearthed lots of MSE forumites who are IT professionals advising TSB what they should and shouldn't have done in what seems a very complex implementation.

ValiantSon

skcollobcat10 wrote: »

What a load of rubbish, you where just trying to wind people up. And there is a sense of entitlement, we are tsb's customers and shouldn't be getting treated in this way.

No it isn't. Your comments are utterly disingenuous. I honestly do object to the massive sense of entitlement and I do consider it to be a first world problem. If you don't agree with me then that is your prerogative, but don't assume to know what I think.

I'm a customer of TSB too, and I am not frothing at the mouth and stamping my foot in anger, outraged at their overrun. There is too much outrage at things in this society that are not worthy of it. There are real problems in the world where people suffer, and this is not one of them.

By the way, you may be a customer of TSB, but your banking is free.

Milarky

I used to be able to modify my account descriptons (I can know this b/c they aren't what TSB would have originally set them to) Their changes seem to have caused one description "(Platinum MasterCard)" to omit the closing bracket, which now appears redundent. SO I was looking for the "change account description" (or whatever) feature but haven't been able. (Is it still around?)

bob792

Sabadell successfully completes TSB technology migration

http://www.4-traders.com/BANCO-DE-SABADELL-260497/news/Banco-de-Sabadell-Sabadell-successfully-completes-TSB-technology-migration-26407873/


"Banco Sabadell has successfully completed the TSB technology migration. The implementation of the new Proteo4UK platform represents a new milestone in the history of Banco Sabadell Group, and particularly in its progress in terms of the bank's internationalisation. It is also the first ever project outside of Spain in which the bank has created a new banking platform from scratch and completed a large scale migration of the platform.The Chairman, Josep Oliu, has emphasised that 'with this migration, Sabadell has proven its technological management capacity, not only in national migrations, but also on an international scale. The new Proteo4UK platform is an excellent starting point for the organic growth of the business and the improvement of TSB's efficiency'. Oliu also stated that 'more than 5.4 million customers are now integrated into the new platform, which allows us to grow in a market as mature and highly competitive as the UK market."


You would have thought they would have checked it actually worked before they started boasting.

I've still never managed to even login, let alone see whether I have any money left.