TSB planned outage

EachPenny

kidmugsy wrote: »

The fact that fingerbobs found it necessary to explain to another poster what "holding list" meant shows that "holding list" is indeed a rotten use of English.

And you think the alternative of "List of Holdings" would have obviated the need for that to be explained?

The only reason there is a problem with "Holding list" is people are looking at a screenful of garbage/blank screen, drumming their fingers waiting for something useful, and making the assumption "Holding list" means they are in some form of queue.

When normal service finally arrives the majority of people will pay zero attention to the tab name and it will become a non-issue. Does anyone remember what the tab in the old system used to say?

ValiantSon

kathy32 wrote: »

Unfortunately I don't have telephone banking set up. I was finally able to log in after around two hours of trying every now and then, and everything was super slow but I managed to make my payment. Should have taken two minutes instead of two hours, really.

Perhaps it would be worth setting it up in case of future problems.

Spreadsheetman

Doh! I'm struggling to log in again, it's just extremely slow and pages keep timing out part-way through the process. I've given up for now.

I really thought they would have chucked more resources at it. Spun a few more servers up behind the load balancers or whatever.

I'm starting to think my time with TSB is approaching an end. It's only the fact that my main bill-paying joint account is there that makes it harder to switch. When I moved to them it was a giant pain in the a*se opening a joint account as both my Wife and I had to be present in person at the same time in a branch to make it happen. Not easy when you don't work in the same place or both have flexible schedules.

Missus_Hyde

pafpcg wrote: »

Dratted TSB migration! Now not only is access grindingly slow but the same "internal server error" messages have appeared when accessesing my Lloyds and HBOS accounts this morning.

Have the "IBM experts" recommended TSB switch back to the Lloyds computers (or persuaded Lloyds to convert to the Sabadell system)?

Exactly the same thing for me trying to get into Lloyds mobile app this morning; however, it does seem to have sorted itself out now, thank goodness.

I'm hoping that TSB can get their act together this week, as the beginning of the month is when I play "Here we go round the Mulberry Bush" with the £500.00 pay in/pay out to our accounts. I think I'll transfer a small amount of money to check whether it goes in okay, before sending the full amount.

PaulSh

Missus_Hyde wrote: »

I think I'll transfer a small amount of money to check whether it goes in okay, before sending the full amount.

I wouldn't do that if I were you because it may flag up the second transaction to the fraud department and get the account locked as this is exactly what fraudsters do to check they have valid account details.

Missus_Hyde

PaulSh wrote: »

I wouldn't do that if I were you because it may flag up the second transaction to the fraud department and get the account locked as this is exactly what fraudsters do to check they have valid account details.

Thanks, Paul; I do understand what you're saying, although I usually do exactly that when sending payments to a new account (to make sure they do get to the correct destination before moving large amounts.)

I suspect that the fraud departments are extra cautious these days, as there's so many more attempts at fraud. :cool:

AirlieBird

PaulSh wrote: »

I wouldn't do that if I were you because it may flag up the second transaction to the fraud department and get the account locked as this is exactly what fraudsters do to check they have valid account details.

Don't be so ridiculous. People have been doing it for years without any issues and it is even suggested by UK Finance to avoid errors in setting up new payees.

Milarky

I moved 4 years ago and would have registered my currrent home phone w/ TSB at the time. Went to make a new standing order and it showed the number per my previous address. Have updated today but must wait two further days for telephone access to be enabled Has anyone else found their numbers changed, I wonder?

Yorkshire_Pud

AirlieBird wrote: »

Don't be so ridiculous. People have been doing it for years without any issues and it is even suggested by UK Finance to avoid errors in setting up new payees.

Not ridiculous at all. Well known fraud procedure sending a small test payment before a bigger one. Unfortunately its also what sensible honest customers do too. I always do a small test payment with a new payee and now and again I get the fraud dept contact me after the second larger payment request especially if its within minutes of the first one.

Goldiegirl

EachPenny wrote: »

And you think the alternative of "List of Holdings" would have obviated the need for that to be explained?

The only reason there is a problem with "Holding list" is people are looking at a screenful of garbage/blank screen, drumming their fingers waiting for something useful, and making the assumption "Holding list" means they are in some form of queue.

When normal service finally arrives the majority of people will pay zero attention to the tab name and it will become a non-issue. Does anyone remember what the tab in the old system used to say?

I've just had a bit of confusion with what Holding List means.

TSB isn't my main account, so I haven't bothered to log in during the last week, but today I thought it was time to have a look.

I put in my user name, password and three digits, and nothing happened. Then it said I'd timed out and wanted my password again. Before I could put my password in, it then loaded up my Holding List. I probably wouldn't have even looked at the name on the tab, but it had loaded before I put my password for the second time, and there was no where to log out on the Holding List page. So I thought I was in some sort of area outside of my log in, which didn't impress me, as it was a list of my accounts.

I clicked on one of my accounts, and it displayed my transactions, and the option was displayed in in the top right to log out, which I did, in case it disappeared again.

They've made a real pigs ear of this.

I normally do my funding of my TSB accounts on the 1st of the month, but I might wait a couple of days to see if things stabilise a bit