NatWest £125 switch incentive

Mchambers

Ashen wrote: »

I have none of those (until I get my passport renewed), and I'm not sure exactly how I'd go about getting HMRC to send me a letter regarding tax without them having a particular reason to do so.

Make it their problem; not yours. Phone Natwest and ask them. Then moan, complain and ask for compensation.

robatwork

RG2015 wrote: »

Okay, thanks, but where is it stated that NatWest's OLB system is set up to not allow card readers to be enabled/activated until two to three days after one has been ordered?

It doesn't say....but... I have several card readers so I ordered one from Natwest for my brand new select account 3 days ago, then 2 days ago I thought I'd try to "enable" so I could do a transfer. It wouldn't let me - I guess they have some system that stops you enabling until after they have sent it out and a switch goes from FALSE to TRUE.

clivep

RG2015 wrote: »

Okay, thanks, but where is it stated that NatWest's OLB system is set up to not allow card readers to be enabled/activated until two to three days after one has been ordered?

I don't think NatWest state this anywhere, it's just what people have experienced and posted on here.

I've read that it's not due to security but rather that NatWest's systems get updated overnight so you can't enable on the same day as ordering. This was my experience and I was able to enable with a Nationwide card reader the day after ordering the NatWest one.

RG2015

robatwork wrote: »

It doesn't say....but... I have several card readers so I ordered one from Natwest for my brand new select account 3 days ago, then 2 days ago I thought I'd try to "enable" so I could do a transfer. It wouldn't let me - I guess they have some system that stops you enabling until after they have sent it out and a switch goes from FALSE to TRUE.

Thanks for this information.

However, as you say, you are just guessing. I don't quite follow EachPenny's suggestion to phone NatWest to enquire why it WAS possible to enable a card reader 5 minutes after ordering

moneyfoolish

EachPenny wrote: »

Because NatWest's OLB system is set up to not allow card readers to be enabled/activated until two to three days after one has been ordered. This is apparently for 'security' reasons.

If that usual system imposed delay hasn't been applied then it is out of the normal and I'd want to know why.

...just to be on the safe side.

I didn't order a card reader but merely enabled an old one I had kept from when I switched my account with NatWest to Halifax in 2014. It seemed to enable my reader without a problem. In fact, during the process my reader showed a low battery message so I then went through the enable process with a Nationwide reader which I don't use. I haven't transferred any money across as the account which is in the process of being switched had money in it to cover the £1500 required. Once the switch has happened (supposed to be tomorrow) then I'll attempt to move some money out of the account and see what happens.

RG2015

moneyfoolish wrote: »

I didn't order a card reader but merely enabled an old one I had kept from when I switched my account with NatWest to Halifax in 2014. It seemed to enable my reader without a problem. In fact, during the process my reader showed a low battery message so I then went through the enable process with a Nationwide reader which I don't use. I haven't transferred any money across as the account which is in the process of being switched had money in it to cover the £1500 required. Once the switch has happened (supposed to be tomorrow) then I'll attempt to move some money out of the account and see what happens.

I have just tested the NatWest card reader process with an unused Nationwide reader straight out of the box. It clearly has never been enabled but I was able to use it to change my online password.

This supports my belief that all card readers are generic and once one has been ordered and enabled that any reader will work.

RG2015

RG2015 wrote: »

I have just tested the NatWest card reader with an unused Nationwide reader straight out of the box. It clearly has never been enabled but I was able to use it to change my online password.

This supports my belief that all card readers are generic and once one has been ordered and enabled that any reader will work.

Just to clarify, I am testing the NatWest card reader process.

Ashen

Mchambers wrote: »

Make it their problem; not yours. Phone Natwest and ask them. Then moan, complain and ask for compensation.

Err... why exactly would I do that.

Mchambers

RG2015 wrote: »

I have just tested the NatWest card reader with an unused Nationwide reader straight out of the box. It clearly has never been enabled but I was able to use it to change my online password.

This supports my belief that all card readers are generic and once one has been ordered and enabled that any reader will work.

Correct. I did this several days with my N/wide card reader and it worked fine.

Mchambers

Ashen wrote: »

Err... why exactly would I do that.

Simple. Tell them you have not got a valid passport or a drivers license so what other documents can you provide them to open your account.