NatWest £125 switch incentive

Mchambers

I am wondering whether the bonus is limited to stop it being paid multiple times for a customer. I cannot see anything that says so in the T&C's. What does everyone else think ?

Wilt

https://beta.natwest.com/content/dam/natwest/personal/current-accounts/documents/Switching_Offer_Terms_2018.pdf

It's under 2. What is the offer?

EachPenny

RG2015 wrote: »

Okay, thanks, but where is it stated that NatWest's OLB system is set up to not allow card readers to be enabled/activated until two to three days after one has been ordered?

I've not seen it stated in writing, but it is what NatWest CSA's will tell you if you phone up to say you desperately need to transfer some money and the system won't let you enable your card reader. "It is for 'security' and there is no way of bypassing the system."

This appears to be confirmed by various people's reports of the card reader enablement being allowed on the second or third day after ordering one.

RG2015 wrote: »

However, as you say, you are just guessing. I don't quite follow EachPenny's suggestion to phone NatWest to enquire why it WAS possible to enable a card reader 5 minutes after ordering

But I wasn't guessing though. To me it is similar to receiving a PIN notification in a sealed envelope and noticing the PIN tab has been partially peeled off. In that case the instructions on what to do are clearly laid out, but some people would probably assume that as the tab was only partially peeled and the envelope was sealed then it must have been damaged by the printing machine and it wasn't worth checking up on.

The difference is the security aspects of the reader enablement process are not clearly laid out, but if I found my experience of the process was very different to the experience of other people then my suspicions would be raised - just as they would be if I ordered the reader at 5pm on one day and found it on my doormat at 6am the following day.

With bank security and fraud anything out of the normal ought to raise suspicions. And as calling NatWest is free there isn't a lot to lose. But nobody is being obliged to if they personally don't think it necessary.

Organgrinder

Well ive done some digging.

If there was a problem with my id then the switch should not have happened.

It clearly states that in the switching guarantee document.

I've also checked my credit rating for any flags. Pleasingly my rating is 999 out of 999 and there are no markers.

So as soon as i get my £125 i'm off to a proper bank!!!

surreysaver

Organgrinder wrote: »

Well ive done some digging.

If there was a problem with my id then the switch should not have happened.

It clearly states that in the switching guarantee document.

I've also checked my credit rating for any flags. Pleasingly my rating is 999 out of 999 and there are no markers.

So as soon as i get my £125 i'm off to a proper bank!!!

Careful - going to another bank will cause that credit rating to drop!

Ashen

Mchambers wrote: »

Simple. Tell them you have not got a valid passport or a drivers license so what other documents can you provide them to open your account.

The point is that I'm not an entitled fool that would demand compensation just because one of the many organisations open to me doesn't quite operate how I'd like in terms of checking my identity.

RG2015

Hi EachPenny,

Thanks for your input and you make raise some very insightful points but as you say nobody is obliged to act upon our insights.

If I was able to use a card reader successfully 5 minutes after requesting it the last thing I would do is phone NatWest to ask if this indicated a problem.

Organgrinder

surreysaver wrote: »

Careful - going to another bank will cause that credit rating to drop!

Well yes but the way natwest have frozen me out of my account the day it switched is astonishing.

I have.bills to pay and child maintenance. And the arrogance of their staff beggars belief, even telling me that they are doing checks on me!

They should never have opened the account if there were concerns. I've had a terrible weekend stressing over this. It really is unbelievable that they were quite happy to open an account for someone, transfer all money from his old bank and that very day put a stop on the account.

robatwork

Just to follow up on the card reader. What didn't work for me on Friday (1 day after ordering) does work today - so I was able to "enable" an old co-op card reader which is working perfectly and allowing transfers out.

The_weedie

Question, does the £1,500 need to be paid in before or after the switch?

After right?