TeleTech... official MoneySavingExpert.com discussion

SimIsOnTheUp

RebekahR wrote: »

My laptop is sat with a eSATA drive. And the cd does not work in it. Thankfully with modern technology there are means and ways to copy the cd onto a usb drive! Much faster ... more reliabile ... doesn't break like the cds!

Thanks Rebekah.

I'm in the process of trying to buy a PC from a guy on Ebay, who isn't getting back to me.. Very infuriating, and it looks like I might have had a lucky escape! (Haven't paid yet..)

I'm sure I remember TeleTech asking for an IDE drive on their spec page a couple of years back, but I could be mistaken.

If you've got it working on an eSATA drive, that's great to know.

The PC I'm looking at buying is a Dell Optiplex 2.8Ghz.

Cheers,

Sim.

PS - Off to go and pick up my contract / CD from the sorting office now!

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SimIsOnTheUp

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SimIsOnTheUp

Yikes..

Rebekah -

I just ran my Workbooth CD in my PC.

After entering 'test' and my ID, the disc just ejects and Workbooth shuts down!

Do I call Tech Support?

danpk

Thats exactly what mine did too!

I spent forty minutes on the phone to them and they couldn't figure out why but said it was showing succesful at their end so not to worry and sending me another copy out.

SimIsOnTheUp

B_gger!

Danpk -

Do you have Tech Support's number please? (by PM)

It's been a while!

Cheers,

Sim.

SimIsOnTheUp

Update -

Sorry, just found the number for Tech!

About to call them and see what they say.

So Danpk -

You had no confirmation on your PC then after running the disc, but Tech could see your info at their end?

SimIsOnTheUp

That is a bit crackers, them sending the older version of the software, when there has been an update! :-/

danpk

Yeah no on screen confirmation or anything, just clicked ok and within ten seconds shut down to the black boot up screen, ejected the disk and shut down. But she said it was showing as complete at their end.

I thought that about them sending out the 2.1 version but the Tech I spoke to said she was requesting a 3.0 to be sent.

SimIsOnTheUp

This is maddening.

Was on the phone to Tech for 2 hours..

The Workbooth CD will not run on either an 8 1/2 year old Celeron 1Ghz PC or a 4 year old Dell Optiplex 2.8Ghz Pentium D based PC either.

I've tried two different Workbooth discs (had a spare from last year) and neither will run the hardware assessment.

Each time, the CD is ejected and no results are displayed.

Tech have received nothing at their end either.

The guy at tech reckoned I had an incompatible graphics card (as I keep getting an "unloading AGP updates" message I think it said) or an incompatible network card..

Can't now be the network card, as I'm using a Startech USB / Ethernet adaptor (supplied by TeleTech last year).

Tech have now emailed me a list of about 10 'cheat codes' to try via the Linux 'set up' page within Workbooth..

I am so stressed!

Danpk - Hope you manage to get it sorted.

Any ideas Rebekah?

Cheers

Sim.