Outfox the Market reviews: add your feedback

[Deleted User]

Dazzlep said:

Oh I get it
you work for OTM lol
so your saying customers in trouble shouldn’t get any help n advice?
that an energy company should not have to answer to OFGEM etc or abide by there rules.
i was one of those victims
i had a brand new built 1 bed bungalow with gas heating
one xmas I had my DD wackrd up to over £450 a month
a further £700 removed from my account.
i had never been in arrears in my life.
it was December I was skint, having that much removed meant all my bills bounced.
i had no one. And the founder Steven Bennet helped me, gave a kind word but most important believed me when the world said they can’t do that.
i won my release.
i fought and won my refund
took until March but I won.
didnt help me though that Xmas.
so I started to help where I could
if you see someone getting bullied you do that
Bastian himself issues libel legal action against me
quickly dropped as advance information would of held him liable and given me the evidence I needed to prove I gave no authority to remove funds
see I went bank complained
they contacted OTM who served a statement saying I had given prrmission
i had to prove I didn’t give permission
not easy other than a SAR to gain telephone records
SAR refused on grounds could be used to convict
but people read this
people will realise it clearly company policy to bully and not a single OTM employee disciplined for abusing customers, even laughing at them
you attack the helplines/ resolver and OFGEM
your too dumb to realise every flippant remark is on a Google search
what an ethical bunch you lot are

So when people somewhat defend OTM they automatically work for them? As you clearly need confirmation - I do not work for them

It was a sh*t show what they did and I was a victim as well but had it sorted & things have been fine ever since but their responses on here has been pretty embarrassing to say the least.

what I am saying is that you have a lot of hate for a company that owned up to their mistake & show it on your group which I was a part of before your admins decided to turn it into a hate group. 

I don’t appreciate you calling me ‘dumb’ but thanks for your unwanted opinion on myself! 

Dazzlep

Only employees go on n on about this happened 2 years ago
everything fine now.
if that is true why are we still helping?

Why are complaints still with the ombudsman and why are resolver still helping if nothing is going on?

Admittedly not as many as there was, but let’s wait until the October announcement 
Bastian said at time the 70/30 split would be re introduced, peoples DD will double again
People right now today in trouble with OTM
so when people play it down that was years ago nothing to see lol 
diffrence is nowadays there are help and precedence 
OTM a name now known to most CAB advisors, straight to Resolver

[Deleted User]

Dazzlep said:

Only employees go on n on about this happened 2 years ago
everything fine now.
if that is true why are we still helping?

Why are complaints still with the ombudsman and why are resolver still helping if nothing is going on?

Admittedly not as many as there was, but let’s wait until the October announcement 
Bastian said at time the 70/30 split would be re introduced, peoples DD will double again
People right now today in trouble with OTM
so when people play it down that was years ago nothing to see lol 
diffrence is nowadays there are help and precedence 
OTM a name now known to most CAB advisors, straight to Resolver

Then you must be an ‘employee of OTM’ as you keep going on about those issues from 2 years ago that you’re so ‘fed up of’ dealing with when you don’t even have to deal with them as you’ve left haven’t you? 

Are you genuinely asking me why they get complaints like they are the only energy company that gets them? I was with Octopus Energy and complained because they didn’t send my refund in time. Wait right there though, I’ll just go set up a Facebook group about it & help people by telling them to go through resolver and the ombudsman. 

I’m not defending OTM’s actions because they messed me about as well especially before Christmas with my children not getting the presents they wanted. So I relate with you on that.

but what I won’t agree with is the hatred you put on your group & the determination to see something fail so much! I can only wish that you recover from whatever it was that hurt you in the past to make you have this much hate for not only a company but the people who run it. 

 Time for a sip of my tea.

Dazzlep

The truth is we don’t go on about stuff 2 years ago
just this week we know of more cases.
only OTM state everything good now, no one else does
as for October or the 4th quarter time will tell
Goverment depts closed not much going on
its not like OTM need to Finaly pay taxes so the company still going
you sound like Trump fake news everyone nothing to see here this was all 2 years ago.
but our policy is only to talk of what is published by Ombudsman and in the public arena
no point goading us lot into speaking so you can run immediately to tribunal and demand cases dropped (do you remember doing that you crybaby’s)
just time will tell
Sophie has enough on you to fill Google but until then just keep it up.
you do realise if you treated customers fairly there would be absolutely nothing for anyone to talk about/do
answer is simple, behave within the rules and you would never see an ombudsman
how hard is it to run a ethical caring company?
the rad dept target elderly vulnerable people etc
you guys will all be walking around with red braces soon
once was double glazing n timeshare is the energy market going same way

[Deleted User]

Dazzlep said:

The truth is we don’t go on about stuff 2 years ago
just this week we know of more cases.
only OTM state everything good now, no one else does
as for October or the 4th quarter time will tell
Goverment depts closed not much going on
its not like OTM need to Finaly pay taxes so the company still going
you sound like Trump fake news everyone nothing to see here this was all 2 years ago.
but our policy is only to talk of what is published by Ombudsman and in the public arena
no point goading us lot into speaking so you can run immediately to tribunal and demand cases dropped (do you remember doing that you crybaby’s)
just time will tell
Sophie has enough on you to fill Google but until then just keep it up.
you do realise if you treated customers fairly there would be absolutely nothing for anyone to talk about/do
answer is simple, behave within the rules and you would never see an ombudsman
how hard is it to run a ethical caring company?
the rad dept target elderly vulnerable people etc
you guys will all be walking around with red braces soon
once was double glazing n timeshare is the energy market going same way

I’m sorry but I’m not sure you’re in any position to tell anybody to behave. If my twins were anything like how you behave then they’d be in their bloody room with just a maths book! 

Clif

Outfox the Market aren't the only energy provider to introduce 70/30, however, they quickly reverted to 12 equal payments, unlike some energy providers because Outfox the Market are excellent!

fact_check

Your first comment is factually incorrect! I recommend anyone posting anything on forums anywhere for anyone, please practise intellectual honesty. You used the word majority of 1* reviews & its clearly not the case. Lets deal in facts! There are nearly 3000 1* reviews on OTM. And by the way all businesses who monitor their TP reviews probably report to TP what are inaccurate. Anyway as i mentioned there are 3000 1* reviews.
In addition we are a normal company by your definition, & in case you may have not noticed we apologise to all 1* reviews. No one has to take my word for it, its publicly visible to all.
I have not insinuate you are from the Dazzle stable & I apologise unreservedly if you were accused a troll!
Ref the DD increases, this too was public knowledge that there was a an automated systemic issue in the system which generated these, due to lack of proper environment & config management in the system. Unfortunately & sadly this did impact customers & a number of customers were spooked in Dec 2019. We regret the system issues & put control in place to ensure this does not happen again. But 20 months down the road we are in a more robust mature place with with regards to our system, processes & upskilling our people. Most if not all startups go through teething problems & OTM went through theirs. Having been through that, OTM had to learn the bitter lesson of customers furore but they changed people & improved system to put this right. Without doubt OTM made mistakes & did not cover themselves in glory & worse upset a number of customers. If your queries were handled poorly or unprofessionally we apologise.
Every company should treat their customers as if he or she is the only customer they have! No company has a god given right to remain business if they do not take care of their most precious asset...their customers!

Talldave

@fact_check why doesn't Bastian Plc file accounts on time?  Is it laziness, incompetence or an indication that things are not going well?

fact_check

Its none of the above. Again nothing unusual, a number of companies going up the maturity curve, do not always have the best laid plans in place & frequently work using the 'just in time model', no different from retail sup[ply chains working to the just in time model.
The blow back to the above is sometimes there is a delay in accounts being filed & nothing else. As an FYI even companies which are regularly audited & file accounts on time get everything wrong. A more recent example being wirecard.

Andy-telling-it-as-it-is

fact_check said:

Your first comment is factually incorrect! I recommend anyone posting anything on forums anywhere for anyone, please practise intellectual honesty. You used the word majority of 1* reviews & its clearly not the case. Lets deal in facts! There are nearly 3000 1* reviews on OTM. And by the way all businesses who monitor their TP reviews probably report to TP what are inaccurate. Anyway as i mentioned there are 3000 1* reviews.
In addition we are a normal company by your definition, & in case you may have not noticed we apologise to all 1* reviews. No one has to take my word for it, its publicly visible to all.
I have not insinuate you are from the Dazzle stable & I apologise unreservedly if you were accused a troll!
Ref the DD increases, this too was public knowledge that there was a an automated systemic issue in the system which generated these, due to lack of proper environment & config management in the system. Unfortunately & sadly this did impact customers & a number of customers were spooked in Dec 2019. We regret the system issues & put control in place to ensure this does not happen again. But 20 months down the road we are in a more robust mature place with with regards to our system, processes & upskilling our people. Most if not all startups go through teething problems & OTM went through theirs. Having been through that, OTM had to learn the bitter lesson of customers furore but they changed people & improved system to put this right. Without doubt OTM made mistakes & did not cover themselves in glory & worse upset a number of customers. If your queries were handled poorly or unprofessionally we apologise.
Every company should treat their customers as if he or she is the only customer they have! No company has a god given right to remain business if they do not take care of their most precious asset...their customers!

It was factually correct, above 90% of 1 star reviews were being reported on a daily basis at the time I was checking. The reviews come back on once the original poster has to go through the long process of proving themselves to Trustpilot. Many give up and the 1 star review is removed. Many don't and that's why there are the 3000 remaining