Outfox the Market reviews: add your feedback

jolly_olly

PaschalFun wrote: »

If your switch from Iresa has actually occurred, you should have received the following:

1. An email from Iresa confirming the switch from them will occur - typically sent about 1 week before switch date
(Check your support tickets using your online account where it should also be posted)

2. Confirmation of your final meter readings to be used by Iresa (assuming you new supplier has forwarded theses) - typically sent during the week after the switch takes place, assuming you provided the meter readings on the actual switch day.
(Check your support tickets using your online account where it should also be posted)

3. You can see if your contract has ended within your online Iresa account.
Login>My Details
If you then scroll down, you will see contract details e.g tariff name, start date, end date, etc.
If you have been switched, the end date will be the date you switched (or possibly the day before to ensure you are not double charged standing cahrges for the day you switched)

Hey,

Thanks for replying.

I did receive an email from Iresa about a week before the switch date like you said. I haven't received an email or support ticket this week with confirmation of the closing meter reading, but that email did say that it can take up to 10 days and it's only been a week so far.

I checked my contract date and you're correct about the end date being the day before I switched.

Iresa aside, I still cannot enter meter readings on OFTM's site All I see on the "Account" page is a button for "Your details" where I can change my password.

MABLE

I was thinking about changing to Outfox and getting a very competitive fix for 18 months. However someone did say the membership fee is not fixed and this is a concern because they can do what they like with the fee and in end could work out dearer for me. I know I could leave but at a cost of £50.

roywill

joined outfox the market on 3rd March - expecting to pay about £63 per month. On 5th March £63 was taken from my bank. on 6th March £137 was taken!!! I contacted them straight away, they looked into it and said a mistake had been made an d they wouodl reimburse within 5 working days. no refund. I contacted them again about 10 days later - they said they dont know why accoutns havent sorted it out - they willd efinitely be in toucht his time. then, on 21st March ANOTHER £137 was taken!!! I got in touch with them 25th March, Daria, explained the situation, she assured me a payment would be made within 5 working days - i then called back on wednesday 28th March - assured accoutns would ring me back - no call back, no refund...Ive been with outfox the market since 3rd March - my advice - go somewhere else - its not worth the hassle...£330 out of pocket here - no refund, no call back, ive spent hours trying to sort out the most basic issue.

ASavvyBuyer

Starting to look like Outfox the Market (Fischer Energy?) is going the same way as Iresa with the quality of customer service to match Fischer Energy.

Glad we steered clear of them when changing our electric supplier, as could see the issues likely to occur on this thread. :eek:

MABLE

roywill wrote: »

joined outfox the market on 3rd March - expecting to pay about £63 per month. On 5th March £63 was taken from my bank. on 6th March £137 was taken!!! I contacted them straight away, they looked into it and said a mistake had been made an d they wouodl reimburse within 5 working days. no refund. I contacted them again about 10 days later - they said they dont know why accoutns havent sorted it out - they willd efinitely be in toucht his time. then, on 21st March ANOTHER £137 was taken!!! I got in touch with them 25th March, Daria, explained the situation, she assured me a payment would be made within 5 working days - i then called back on wednesday 28th March - assured accoutns would ring me back - no call back, no refund...Ive been with outfox the market since 3rd March - my advice - go somewhere else - its not worth the hassle...£330 out of pocket here - no refund, no call back, ive spent hours trying to sort out the most basic issue.

This has definately made up my mind to stay clear. I had enough issues with EE that lasted for 4 years after I left.

Dobbibill

roywill wrote: »

joined outfox the market on 3rd March - expecting to pay about £63 per month. On 5th March £63 was taken from my bank. on 6th March £137 was taken!!! I contacted them straight away, they looked into it and said a mistake had been made an d they wouodl reimburse within 5 working days. no refund. I contacted them again about 10 days later - they said they dont know why accoutns havent sorted it out - they willd efinitely be in toucht his time. then, on 21st March ANOTHER £137 was taken!!! I got in touch with them 25th March, Daria, explained the situation, she assured me a payment would be made within 5 working days - i then called back on wednesday 28th March - assured accoutns would ring me back - no call back, no refund...Ive been with outfox the market since 3rd March - my advice - go somewhere else - its not worth the hassle...£330 out of pocket here - no refund, no call back, ive spent hours trying to sort out the most basic issue.

Contact your bank and request a direct debit indemnity instead.

miniemma

roywill wrote: »

joined outfox the market on 3rd March - expecting to pay about £63 per month. On 5th March £63 was taken from my bank. on 6th March £137 was taken!!! I contacted them straight away, they looked into it and said a mistake had been made an d they wouodl reimburse within 5 working days. no refund. I contacted them again about 10 days later - they said they dont know why accoutns havent sorted it out - they willd efinitely be in toucht his time. then, on 21st March ANOTHER £137 was taken!!! I got in touch with them 25th March, Daria, explained the situation, she assured me a payment would be made within 5 working days - i then called back on wednesday 28th March - assured accoutns would ring me back - no call back, no refund...Ive been with outfox the market since 3rd March - my advice - go somewhere else - its not worth the hassle...£330 out of pocket here - no refund, no call back, ive spent hours trying to sort out the most basic issue.

I had a similar experience and my switch to them didn't even complete (objection by Iresa...)

As soon as Iresa objected I rang OutFox and checked that they wouldn't take the DD. "Oh no absolutely not no that won't happen." It did.

I rang again and was told sorry, that shouldn't have happened, we will refund within 7 days - they didn't.

I rang my bank and reversed the DD which they did immediately. I then emailed Outfox and informed them I had done this and not to refund. They emailed me a few days later letting me know they would refund me within 7 days. I emailed back saying No Don't do that, I've already told you that the bank have reversed it. Refund appeared 5 days later. So now I have to deal with that too!

So, in conclusion, they answer the phone quickly and tell you what you want to hear but never actual action it.

[Deleted User]

I switched from Bulb and had confirmation of a direct debit on 9/3, payment went on 28/3 but I haven't had any account information from OFTM and now my Bulb account is just blank with no information at all.

Weird.

I'll see if Bulb take another payment Friday and then start chasing for an account number as they haven't asked for meter readings (or anything!)

editor1

OK, my switch has gone through from First Utility to OFTM, no issues thus far, first meter reading dispatched, which should match FU Smart Meter readings at change of supplier - one DD made of £85.00, not showing on their internal systems yet - thus far no issues.

Should issues occur will advise, but the switch as gone as easily as our previous two switches in the past 7 years.

boliston

i have now been with oftm for 3 months and the main thing i have noticed is that their system seems to take quite a while to update, up to 2 weeks at a guess - although the 2 monthly statements received so far do appear to be accurate.