Pure Planet reviews: add your feedback 17 November 2017 at 1:44PM edited 5 January at 2:58PM in Energy 507 replies 93.8K views

doylejim

Hi nataly 
There wasn't any specific thing like that requested thanks 

PurePlanet

Hey @doylejim
Absolutely, it's best to follow the instructions in the email you've received  as noted, you'll still receive any switching incentives. You can get the new quote here. 
Nataly @PurePlanet

PurePlanet

BringOutTheChimp said:

I have just cancelled my switch to the 100% Green 12 month Fixed dual fuel tariff due to an unsatisfactory response to the quoted electricity tariff rate I signed up for direct from PP's website and what the contract then stated.  When I question this via the complaint link via PC (the bot thing was a nightmare) I received an email stating that the difference was due to VAT.  I replied stating that I have screenshots of every step of the signup where the rate was stated showing it said 'all prices include VAT.  I also have an email confirming the quoted rate and invluded VAT.

I checked the website today and found it is now giving the higher rate but I have not received any further response so I cancelled the switch. I only hope it processes quickly and without issue so I can move on to finding a new supplier before rates change again.

Hey @BringOutTheChimp

Thanks for posting. Sorry for the confusion - our team’s investigating and looking into what’s happened. 

If you'd like us to look into this for your account and put it right, please do reply to the email so we can update you as we get more information. 
Nataly @PurePlanet

zippygeorgeandben

I have recenty signed up for this energy supplier, but I'm scared to read other reviews!  Hoping that my bills can be much lower, really want someone to come to my flat and sort out my ridiculous bills by looking at a boiler and all the switches.

doylejim

Hi again just to clarify, once I get the quote do I then go through with the switch on your website and will I definitely get the switching incentive if I do that .
Thanks

PurePlanet

Hi @zippygeorgeandben, happy to welcome you to Pure Planet! We'll send you monthly statements by email, and you can view your meter reading history in your app or web account, to help you keep track of your usage. 
If you'd like your boiler checked you can find a gas safe engineer to visit the property and carry this out for you. 
You may also find this FAQ about switching to Pure Planet helpful! 
Nataly @PurePlanet

PurePlanet

Hey @doylejim
To confirm, yes you can get the quote through the website and complete the switch. As noted in the email you received you'll definitely receive your switching incentive 
Nataly @PurePlanet

jimjims

MSE quoted me £996 per year 12 month fixed
Be aware
I signed up and was accepted but 12 month total is £1,146.20
6 months at £114.72 and
6 month at £76.48
It has not changed due to new meter readings
Are MSE giving false  quotes?

Regards
Mick

PurePlanet

Hey Mick @jimjims
Your quote with MSE would include any cashback offers from them and switching incentives (e.g. bill credits) - your quote with Pure Planet would exclude that. 
If you have any more questions about your Direct Debit and quote you could get in touch with our Member Services team, they'd be happy to check it out for you! 
Nataly @PurePlanet

Gerry1

jimjims said:

MSE quoted me £996 per year 12 month fixed
Be aware
I signed up and was accepted but 12 month total is £1,146.20
6 months at £114.72 and
6 month at £76.48
It has not changed due to new meter readings
Are MSE giving false  quotes?

Regards
Mick

Welcome to the forum.

Were the kWh rates and standing charges in the contract different to what you were quoted?

What you pay isn't necessarily the same as the cost