Pure Planet reviews: add your feedback

DopeyDylanH

Dispute in progress, new reading and photo sent, another one due in a week.  Thanks for your help guys

PurePlanet

Great to hear @DopeyDylanH, thanks for the update! 
Nataly @PurePlanet

bwill07818

Hello, I'm considering a switch to Pure Planet but just wanted to ask the charges for winter & summer.  Currently it says if I switch my monthly DD charge will be £93...is this winter or summer rate and if it's summer what can I expect the charge to be over winter months? What months do your charges run to?

PurePlanet

Hey @bwill07818
Good question! We charge a little less in the warmer months (April - September), and a little more in the colder months (October - March), to reflect changes in usage throughout the year. Before you confirm your switch, you'll also be shown confirmation of how your Direct Debit is split between the warmer and colder months. There's more info on that in our FAQs which I think you'll find helpful, too 
Nataly @PurePlanet

Gerry1

bwill07818 said:

Hello, I'm considering a switch to Pure Planet but just wanted to ask the charges for winter & summer.  Currently it says if I switch my monthly DD charge will be £93...is this winter or summer rate and if it's summer what can I expect the charge to be over winter months? What months do your charges run to?

Welcome to the forum.

With all due respect, you need to understand how energy works, otherwise you'll become a cropper !  Forget the DD amounts, they're highly misleading, just contributions into a kitty that may or may not be sufficient to cover your usage.  Similarly, forget any claimed savings, they won't be achieved thanks to Ofgem's crazy formula.

Instead, you need to think of your annual usage in kilowatt hours based on actual meter readings: don't use estimated readings because they might be seriously adrift.   For electricity, it's just the difference in meter readings taken a year apart.  Much the same for gas except that the meter reads volume not kWh so you need to check whether the meter is imperial or metric and then convert the volume to kWh here.

Once you know your annual consumption in kWh, start comparing the annual costs with the Citizens Advice and 'Switch with Which?' sites.  Don't forget to see whether separate suppliers work out cheaper than dual fuel.

You then have to decide whether you want a fixed or a variable tariff.  A fixed tariff lasts for a certain period, typically 12 months, so you have certainly of prices but it often costs about £30 per fuel if you leave with more than 49 days to run.  You can leave at any time on a variable rate, but the rates can always go up or down so you need a good crystal ball.

Don't forget that only the rates are fixed with a fixed tariff.  You'll use more energy if the weather turns cold or you turn the thermostat up, your monthly fixed DD will increase twice to reflect your higher usage and to claw back the arrears.  That catches out a lot of people who think that a fixed tariff means the DD will also be fixed.

Finally, check the satisfaction ratings here on MSE and also on Citizens Advice.  Some companies such as Tonik and Symbio don't have great reviews.

doylejim

Hi I have just used the Martin Lewis energy switch service and went for a switch with @PurePlanet . After receiving an email from moneysavingexpert.com saying everything is going through, However  I then received an email from Pure Planet saying they had received my request to switch but they were missing some information but not to worry as the offer made on the comparison site would still stand by the time i got to the end of the process. I have not gone through the switch process on the pure planet sight as it should still be going through on the money saving expert.com switch is this right as I need clarification to know ify switch is going through thanks 

BringOutTheChimp

I have just cancelled my switch to the 100% Green 12 month Fixed dual fuel tariff due to an unsatisfactory response to the quoted electricity tariff rate I signed up for direct from PP's website and what the contract then stated.  When I question this via the complaint link via PC (the bot thing was a nightmare) I received an email stating that the difference was due to VAT.  I replied stating that I have screenshots of every step of the signup where the rate was stated showing it said 'all prices include VAT.  I also have an email confirming the quoted rate and invluded VAT.

I checked the website today and found it is now giving the higher rate but I have not received any further response so I cancelled the switch. I only hope it processes quickly and without issue so I can move on to finding a new supplier before rates change again.

PurePlanet

Hey @doylejim
Sometimes our Member Services team need a bit more info to be able to complete your switch, such as photos of your meters, it's best to reply to that email with the info requested, so they can finish your switch  . 
Nataly @PurePlanet

doylejim

Hi this is the email I got 

Hello James Complete your details to join Pure Planet Welcome to Pure Planet. We've got your request to switch from a price comparison site, but we're missing some information. Get a new quote on our website using the same email address so that your details are up to date. If you've got a special offer from a comparison site, don't worry, we've saved it. You'll still get this once you've finished your switch So what do I do next please

doylejim

Do I need to switch through your site ?and will I still get the cashback from mse thanks ?