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130 posts


This is a feedback thread on energy supplier
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Pure Planet
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- Did your switch go smoothly?
- Have you had problems since?
- Is it easy to contact?
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But that's normal behaviour for the smaller providers to uplift in the colder months, that and the "month in advance" payment system.
I wouldn't say it was 'normal', although a few small suppliers do take this approach in the fisrt year of joining ... if you join them in the approach to or during winter.
But I don't think this supplier takes that approach ... unless you can provide evidence to the contrary.
I see the supplier does review payments after 1 month and again after 6 months to ensure you are on track to pay off the entire 12 month's usage in 12 months.
The supplier is also conmsidering alternative appraoched (but not the one suggested by foxland), but these are only being considered at this stage as I understand.
As I see it, usage probably doesn't make up as big a percentage of the bill as many suppliers anyway, as the supplier charges a whopping £120 per year per fuel standing charge :eek: (which they confusingly refer to as a membership charge)
I smell a slight rat. It is not legally possible to switch within 2 weeks as there is a 14 day 'cooling off' period that starts from the day that the supplier receives the application to transfer a supply. Care to elaborate.
If you're a customer or prospective customer and have a question please do ask it on here and hopefully it will be able to help you.
Andrea
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Most people seem to have had positive experiences with Pure Planet, however I'm afraid I have had to abandon my switch to them.
I had a lot of technical difficulties with the app, mainly in trying to enter meter readings, and then was unable to speak to anyone about it due to their insistence on using a 'bot' for customer service.
I tried to discuss with them on Twitter, and they asked me to DM me, however the person staffing their Twitter feed didn't appear to realise they needed to follow me for me to do so.
Afraid I can't recommend them.
Marc at Pure Planet
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
Yes that's right - we charge differently in the winter and summer. We do this because we try to buy our energy for the winter in advance, as it keeps our rates down.
The payments flex to colder and warmer months to match usage and protect members from building up too much debt or too much credit.
It means a little less in warmer months and a little more in the colder months to mirror the pattern of energy use.
Hope that helps
Marc @ Pure Planet
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.