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Hi - welcome to the forum. It is not usual to end up paying two suppliers in the month or so after a switch. I doubt that the problem sits with Pure Planet. They no doubt asked you for meter readings. These readings are independently verified and they are then passed to both suppliers to open and close your accounts. The losing supplier has 6 weeks from the date of the actual transfer under EU Law to raise your Final Bill. You will not pay for the same energy twice but you should check that the opening and closing readings are the same.
Hi @KateWhittaker
The reply from @Hengus is spot on. Your old supplier won't cancel their Direct Debit until your final bill has been produced - this takes up to six weeks after your switch is complete. You can cancel your old supplier's Direct Debit directly with your bank if you wish to stop further payments. We would recommend speaking to your old supplier before doing so.
Marc @ Pure Planet
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
Marc @Pure Planet
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
Is it possible to sign up in joint names so that either myself or my wife can access the account and deal with payments/problems etc?
Thanks
BW
My phone is Nexus 6p on stock Android 8.1.0 so nothing special.
Hmm that's strange. Stock Android is usually the most reliable, ie the OS on Nexus and Pixel phones.
We've just released an updated version - v7.0.5 - can you download that from Google Play and see how that goes?
Thanks, Marc
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
Sorry to hear that you have had some problems. What kind? Was it related to your phone?
Thanks
Marc @ Pure Planet
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.
Hi
Currently no, you can only see your most recent submission. But this feature will be added soon.
That info is in your monthly statement sent by email.
Hope that helps!
Marc @Pure Planet
I am a verified representative of Pure Planet. MSE has given permission for me to post in response to queries about the company so that I can help solve issues. You can see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE.