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KateWhittaker wrote: »
Pure Planet arranged my switch and started charging me from 29th December. I am very alarmed to find today that my previous provider is also still charging me for both gas and electricity, so Pure Planet appear to have failed to complete the switch properly. It is very alarming not being able to ring or send an email to raise an issue as serious as this, all they seem to let you do is post messages into the ether and there are lots of messages from other people saying that they can't get an answer!
makeem95 wrote: »
I would love to be able to sign up, but after getting my quote in the app and starting the switch process by entering my details, I get a server error message. Not a good start.
PurePlanet wrote: »
Hi @makeem95 What phone are you using? If it's Android we support versions 5.0 and above (that's 'Lollipop' and above).
Marc @Pure Planet
jhorsfieldbradbury wrote: »
Marc - a question for you - is it possible in the app to see my historic meter reading submissions along with the date?
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