Pure Planet reviews: add your feedback

wavelets

mangog wrote: »

I joined Pure Planet in September and I've had no problems at all so far, although it was a bit confusing at first as there was an technical issue with the app. All worked fine once that was resolved though. One thing I'm a bit confused about - I've only been asked for meter readings once, when I first switched. Should I be sending these regularly? (Hope it's ok to ask that in this thread, as not technically a review!)

When it's time for your reading, you'll see a 'Send a meter reading' moon right on your homepage.



But you can send them more often if you wish
If you want to send them a meter reading at other times, go to Menu > Send a meter reading

It's generally recommended to provide frequent meter readings (unless you have a smart meter that sends them automatically), say once a month.
This allows a good consumption profile to be established, which helps getting a more accurate estimated reading, when that is necessary for billing purposes.

Umiamz

You should be receiving an email when it's time for meter readings, too. Check that it hasn't gone into Spam/Junk folders by mistake.

PurePlanet

dont_use_vistaprint wrote: »

I have just submitted readings, some feedback. After entering the reading it requests a verification photo, on IOS, it automatically opens the moments folder and doesn't allow you to change folders to find the photo - also the next button after confirming the photo is off the screen. The app needs tweaking or you will have problems with iPhone users not being able to add verification photos.

Thanks for that feedback @ dont_use_vistaprint
Can I ask which iPhone you have, and which version of iOS it's running?
Marc @ Pure Planet

dsk663

Can someone help me - I started a switch to Pure Planet on 2nd December but have heard nothing since.

MallyGirl

how far did you get with the process? Did you install the app and provide the banking details etc? Have you had the welcome pack?

FestiveJoy

dsk663 wrote: »

Can someone help me - I started a switch to Pure Planet on 2nd December but have heard nothing since.

I understand (from the post you made yesterday about this) that you used the MSE Cheap Energy club to arrange this.

Have you looked at their FAQ page? I'm sure you will find an answer to your query there...

:xmastree::xmastree::xmastree:

PurePlanet

dsk663 wrote: »

Can someone help me - I started a switch to Pure Planet on 2nd December but have heard nothing since.

HI dsk663
If you came via a price comparison site, as others here have suggested, that doesn't complete the switch.
What you do is login to the Pure Planet app (using the same email address you used to get the original quote), retrieve the saved quote, and then confirm your switch.
Hope that helps

Marc @ Pure Planet

Fizz62

Anyone thinking of switching to Pure Planet please be aware that this is an app only company. If you have an issue you can only communicate through the app and it can take a day or two to get a response. They have no phone number to be able to speak direct.
My switch completed in 17 days. I had expected it to be 4-6 weeks. I was given 1 day's notice that the Direct Debit would be taken from my account the week before Christmas, resulting in an overlap between this payment and my previous supplier. I tried to ask for this to be delayed to the 1st of the month. The response took too long and advised that it would take 10 days to change the date of the direct debit. I had meantime tried to cancel the DD but it went through anyway.
I was contacted by phone by them 2 days ago regarding the cancelled DD. I asked for it to be changed to 1st of the month. I was advised that it would still have to come off on the 21st Jan, then again on 1st Feb. I told them that this was not acceptable and was advised that a senior manager would call back. I am still waiting. I will be switching again as soon as I can, as I feel that good customer service is important and this company does not provide this, in my experience.

Umiamz

I don't see how the confusion over start date and first DD arose. PP send you an email when you start the switch saying that they expect to complete it in 17 days - the 4-6 weeks is for your previous supplier to send you a final bill. The Welcome Pack then tells you that the first DD will be taken on your switch date.

Agree that the app-only approach can be a nuisance when you are trying to sort something out, though.

Steven.h

Are PP worth switching to are their kwh any good ? Thanks in advance