Pure Planet reviews: add your feedback

PurePlanet

maybird wrote: »

I see the DD for Pure Planet varies for summer/winter. Is it possible to pay for what you have actually usedeach month as per your reading instead of a fixed amount? Can't see this information anywhere on the website. Considering switching.

Hi maybird
Based on average usage patterns, we take a slightly higher Direct Debit in the cooler months, and a lower Direct Debit in the warmer months.
We review your balance every six months, but if you build up credit or debit, you can ask us to change it sooner.
The second generation smart meters (which we'll be providing to our Members in 2019) will of course lead to more accurate payments, based on more accurate usage.

Marc @ Pure Planet

PurePlanet

McSchulz wrote: »

I have been trying to make a switch to Pure Planet for the past two days. Their website link to activate a quote and download their app has not worked. They have not responded to my email nor to a "complaint" generated on their website. Seriously unimpressed. I have now switched elsewhere. I wonder how much business they are losing this way.

Hi MrSchulz
Sorry to hear this. This sounds like a tech issue. What phone do you have?
Marc @ Pure Planet

PurePlanet

RPower wrote: »

PP have come up as my cheapest energy supplier but having clicked to go to the website and get a quote I cannot do it as when I put postcode in I cannot select my address to go any further - am using an iPad. Looks like will have to use another supplier!

Hi RPower
Have you downloaded our app? We support iOS9 and above. The app is optimised for iPhones but we have many Members who use the app on their iPad.

Marc @Pure Planet

PurePlanet

Hi Puffer
We are app-only. We've seen the app-only approach take off in other sectors such as banking.
It means our Members can easily access their account and energy usage on their phones.

If you were to reconsider getting a smart phone we'd love to welcome you to Pure Planet!
Please don't give up on renewables.

Marc @ Pure Planet

WillP79

Agree with Peter. The meter number looked wrong. Bot was useless. Said I would get a call back in a couple of days but didn't. Cancelled switch, and then was advised to cancel DD with bank. Got a call a couple of days later from someone who sounded like a small child asking why my DD had failed. Explained that they had advised me to cancel it, and I am sure she had no idea what I was talking about when I said why I had cancelled in the first place. Sticking with Bulb for now.

I notice PP have pointed out on here that in-app help works well in banking. Yes, when it's human. I am not aware of any banks trying to use bots - I certainly wouldn't use them, but I do use Monzo which is awesome.

RPower

Hi pure Planet
I have done what u suggested filled in my details and get to the confirm my gas switch, click ok and nothing happens! What now?:(

PurePlanet

RPower wrote: »

Hi pure Planet
I have done what u suggested filled in my details and get to the confirm my gas switch, click ok and nothing happens! What now?:(

Hi Rpower
Without knowing a bit more about your iPad it's not going to be easy.
If you join the Pure Planet Community there's more than 10k members who might be able to help. And you can contact our Member services team through the app - head to 'Help' and tap on WattBot.

Marc @ Pure Planet

Solid_Bruce

Solid_Bruce wrote: »

I understand this. Am I able to cancel now? and would I have to pay any fee?

@PurePlanet
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PurePlanet

Solid_Bruce wrote: »

@PurePlanet
?

Hi Solid_Bruce
Here's some info on how to cancel
We don't charge exit fees :T

Marc @ Pure Planet

Capt_stig

Thanks to everyone for all these reviews.
Pure Planet looks like it will be a good deal for me in the future, especially given competitive pricing and green credentials. It looks like a decent business model and I can easily understand the pricing model, although I agree that the ability to average payments over the year would be beneficial to many - maybe something to consider once people have a years 'membership' and have a history that can be assessed.

However there do seem to be some growing pains highlighted in the reviews - I'll stick with current supplier for one more fixed year deal and then strongly consider for next year if these technical issues seem to be resolved.

Fair play to Marc though - for a company that people are complaining about the lack of customer service of he does seem to put the work in.