Offer £250 to switch to Clydesdale, Yorkshire or B

KTF

pmatt wrote: »

How are you all having such success.

I have spent ages on this now and am getting nowhere. I’ve had errors on the webpages, I’ve been asked for passwords I don’t have, I’ve been ignored on twitter, and when I call them it tells me to go online then cuts me off.

Shockingly bad. No wonder they have to bribe people £250 to join them.

If you try to apply and it says you are already an existing customer and you need to log in, which you cant do, run through the application process again but select the other bank.

i.e. If you selected Yorkshire the fist time round, select Clydesdale this time. It then sees you as a new customer rather than an existing one.

RedSky1974

pmatt wrote: »

How are you all having such success.

I have spent ages on this now and am getting nowhere. I’ve had errors on the webpages, I’ve been asked for passwords I don’t have, I’ve been ignored on twitter, and when I call them it tells me to go online then cuts me off.

Shockingly bad. No wonder they have to bribe people £250 to join them.

I called twice initially, they both said they are aware of the problem and will contact me when it's sorted. However I didn't believe that

Went on live chat today, and they said they can't discuss it on livechat but to call them and they will do the application over the phone

Called them, and he went through it on the phone with me. Nice chap too.

I suppose try ringing once more and tell them that you've been told you need to do the app over the phone

pmatt_2

crouchmagic wrote: »

I called twice initially, they both said they are aware of the problem and will contact me when it's sorted. However I didn't believe that

Went on live chat today, and they said they can't discuss it on livechat but to call them and they will do the application over the phone

Called them, and he went through it on the phone with me. Nice chap too.

I suppose try ringing once more and tell them that you've been told you need to do the app over the phone

All I get when I call is an automated message and then the line cuts off. I’ve never got through to a human being.

What a shambles this bank is.

soulsaver

Hasbeen wrote: »

Managed to register. But no mention at end of how to switch? What is process to get switched over? Thanks.

See post #47:

soulsaver wrote: »

Mine appeared to be hung up for 36 hours...

If you've not had a welcome email you're prob still in process & needs completion.

Go to the login page and use the 'login to retrieve application' and select current account type from the current account dropdown and work through it... see where that takes you.

RedSky1974

pmatt wrote: »

All I get when I call is an automated message and then the line cuts off. I’ve never got through to a human being.

What a shambles this bank is.

Once I had that. In fairness, the other times I've got through and been in a queue. Once answered within about 5 minutes, the others 30minutes plus

I agree it is a bit of a shambles. They were not ready for the demand at all

soulsaver

Hasbeen wrote: »

If you log in to account before switching there is no 250?

You're just being silly now..:)

Hasbeen

Not at all it was a question for post 433 that's why there is a question mark!!

MABLE

gravel wrote: »

Anyone had this issue? Tried to sign up last night (both myself and my partner) and at end of process was faced with something along the lines of:

We need more time to consider your application. Our team will look at your application and you will get an email within 2 working days.

We both have good credit and have never had any accounts within CYBG. What are the chances we get accepted after that message?

I got the same message when applied at 6.30am a few mornings ago but by 2pm the same day received a reply to say account was open. Not sure what the issue was but everything all set up now.

where_are_we

Success! Applied on 24th and got - "we couldn`t confirm all your details - they will send authorisation code" and I received 2 identical letters! today 27th with the code and it was straightforward after that. I will lose the Co-op £4 reward but replacing 4 Tesco DD`s would have been a hassle. Switch booked for the 8th November. I will do a small test deposit immediately (enough to cover the 4 Tesco DD`s ) and set up a (£1000 + cover for 4 DD`s) standing order starting on the 10th November and withdraw the £1000 by standing order back to my hub account a few days later. I will then cancel the £800 standing order payments in and out of the old co-op (new B account) account.

TheShape

As a very nice touch, having opened a B account on Wednesday, I have received today an email detailing precisely what needs to be done to secure the £250.