Credit Card Reclaiming Discussion

newcook

whoohoo!! result from cahoot/abbey! wrote letter to cahoot a few weeks back asking for charges to be refunded - they said no but if you dont agree then speak to abbey (and gave me an email address) so emailed them, received email back saying we are looking into it blah blah blah and got home today to find letter saying we dont agree they are unfair but as a goodwill gesture they will give me back all my charges plus interest and a cheque for just over £800 will be arriving soon!!!!

Northstar68

newcook wrote: »

whoohoo!! result from cahoot/abbey! wrote letter to cahoot a few weeks back asking for charges to be refunded - they said no but if you dont agree then speak to abbey (and gave me an email address) so emailed them, received email back saying we are looking into it blah blah blah and got home today to find letter saying we dont agree they are unfair but as a goodwill gesture they will give me back all my charges plus interest and a cheque for just over £800 will be arriving soon!!!!

OMG that is fantastic news newcook!!
Very well done to you.
I have been reading this thread with interest as I am about to embark on a credit card reclaiming journey going back at least 7 years so all the advice on here has been great.
What a great feeling for you, ENJOY IT!

barloo69

newcook wrote: »

whoohoo!! result from cahoot/abbey! wrote letter to cahoot a few weeks back asking for charges to be refunded - they said no but if you dont agree then speak to abbey (and gave me an email address) so emailed them, received email back saying we are looking into it blah blah blah and got home today to find letter saying we dont agree they are unfair but as a goodwill gesture they will give me back all my charges plus interest and a cheque for just over £800 will be arriving soon!!!!

Great news, out of curiousity what Cahoot address do you use ?

newcook

barloo69 wrote: »

Great news, out of curiousity what Cahoot address do you use ?

the one on the back of my card - coventry

macca75

natweststaffmember wrote: »

No it isn't. The fact is that it was requested originally as part of the SAR which they failed to complete. Tell them it's 7 days or a complaint to the Information Commissioner's Office goes in and that you want every single statement since the card was opened.

Thankyou so much for your advice, I asked them previously if this is right but they keep telling me they're allowed 40 days still, will get back onto them, thankyou again!

Sappoo21

I have asked for a data protection request from Citicard but 40 days have elapsed I used the address off the guide so what do I know as they dont seem to be responding and I sent it recorded.

natweststaffmember

Sappoo21 wrote: »

I have asked for a data protection request from Citicard but 40 days have elapsed I used the address off the guide so what do I know as they dont seem to be responding and I sent it recorded.

Did they cash the cheque?

Sappoo21

natweststaffmember wrote: »

Did they cash the cheque?

hi it is a bit hard to check because my mum had to pay it for me.
so I'm not sure and my mum can't find it and she can't see it on her statements.
thanks for reply.

barloo69

Can your mum not phone/visit her bank to check to see if the cheque been cashed.

It may well be on the most recent statement which has yet to be produced and sent out to your mum yet.

Good luck.

Amrit_Gaddu

natweststaffmember wrote: »

Don;t touch them with a bargepole.

Really?? What do you know about them? Kerobo and Cento Client Review?