Kantar - Royal Mail Monitoring and Posting Panel

CRISPIANNE3

quoia said:

molerat said:

Swap out stamps arrived this morning.  No 2nd class to recompense for the SD postage although mentioned in the letter, seems to be a bit of a theme. Contact form sent.

Posting pack this morning with bar coded stamp on test item.  Will be able to start using up my lockdown unsent envelopes I still haven't managed to use up myself

As I said 10 days ago in a post 6th April ...

... THERE IS NO MENTION of 2nd Class stamps being returned as compensation for using the recommended Special Delivery service for an over £200 value stamp swap out

Have you checked and counted the number of 1st Class and 1st Class Large Letter stamps that have been returned to you compared to the quantity that you sent them ?

The 2 references that suggest using Special Delivery for OVER £200 and detail covering the cost of its use...

The original Stamp-Swap-Out-Terms-and-Conditions - Section 24

24. If you use a standard swap out form for values of £200 or less you must send your swap out form to the Freepost address specified at www.royalmail.com/barcodedstamps. If you use a swap out form for a swap out of £200 or more, we recommend sending your swap out form using a service with adequate compensation cover for the value of the non-barcoded stamps you are sending to us. When you send your swap out form for a swap out exceeding £200 using a Royal Mail delivery service, we will compensate you for the cost of that service by returning additional barcoded stamps equal to the value of your postage cost. Royal Mail Special Delivery Guaranteed is the most appropriate service to use for swaps out exceeding £200 (the Royal Mail Special Delivery Guaranteed service gives you the option to purchase up to £2,500 in compensation cover, whereas other Royal Mail services will not offer any compensation for swap outs exceeding £200).

... and the Stamp-Swap-Out-Form-over-200-pounds itself - GENERAL ADVICE bullet point 8

Postage costs will be refunded, if sent by Special Delivery GuaranteedTM, by sending you the equivalent value in barcoded stamps added to your swap


So IF you used the "basic" SD service - that's weighing more than 100 grams but less than 500 grams with up to £500 compensation it would cost £7.65 ...

... and so following their guidelines to reimburse you this amount (£7.65)
the stamps returned to you would include some ADDITIONAL ones

5 EXTRA 1st Class stamps (5 x 95p = £4.75)

PLUS

2 EXTRA 1st Class LARGE LETTER stamps (2 x £1.45 = £2.90)

which would be PERFECT

£4.75
£2.90
-------
£7.65


One final thing ...

On the "Stamp-Swap-Out-Form-over-200-pounds" you sent off with your stamps You DID fill in the POSTAGE COST box didn't you ?

Because at the side of this box it does say

"(if left blank we assume you don’t want to claim the postage)"

My mistake was sending my swap stamps by SD to their Registered address in London.  However I did not use the bulk form. I posted them on the 6 August but no sign of my stamps as yet.

CRISPIANNE3

elsien said:

Anyone else having problems with the unaddressed mail survey?
I’ve got a list of leaflets that I should be  expecting but the picture is blank on both the app and the website. 

Same here!

Money_Grabber13579

CRISPIANNE3 said:

quoia said:

molerat said:

Swap out stamps arrived this morning.  No 2nd class to recompense for the SD postage although mentioned in the letter, seems to be a bit of a theme. Contact form sent.

Posting pack this morning with bar coded stamp on test item.  Will be able to start using up my lockdown unsent envelopes I still haven't managed to use up myself

As I said 10 days ago in a post 6th April ...

... THERE IS NO MENTION of 2nd Class stamps being returned as compensation for using the recommended Special Delivery service for an over £200 value stamp swap out

Have you checked and counted the number of 1st Class and 1st Class Large Letter stamps that have been returned to you compared to the quantity that you sent them ?

The 2 references that suggest using Special Delivery for OVER £200 and detail covering the cost of its use...

The original Stamp-Swap-Out-Terms-and-Conditions - Section 24

24. If you use a standard swap out form for values of £200 or less you must send your swap out form to the Freepost address specified at www.royalmail.com/barcodedstamps. If you use a swap out form for a swap out of £200 or more, we recommend sending your swap out form using a service with adequate compensation cover for the value of the non-barcoded stamps you are sending to us. When you send your swap out form for a swap out exceeding £200 using a Royal Mail delivery service, we will compensate you for the cost of that service by returning additional barcoded stamps equal to the value of your postage cost. Royal Mail Special Delivery Guaranteed is the most appropriate service to use for swaps out exceeding £200 (the Royal Mail Special Delivery Guaranteed service gives you the option to purchase up to £2,500 in compensation cover, whereas other Royal Mail services will not offer any compensation for swap outs exceeding £200).

... and the Stamp-Swap-Out-Form-over-200-pounds itself - GENERAL ADVICE bullet point 8

Postage costs will be refunded, if sent by Special Delivery GuaranteedTM, by sending you the equivalent value in barcoded stamps added to your swap


So IF you used the "basic" SD service - that's weighing more than 100 grams but less than 500 grams with up to £500 compensation it would cost £7.65 ...

... and so following their guidelines to reimburse you this amount (£7.65)
the stamps returned to you would include some ADDITIONAL ones

5 EXTRA 1st Class stamps (5 x 95p = £4.75)

PLUS

2 EXTRA 1st Class LARGE LETTER stamps (2 x £1.45 = £2.90)

which would be PERFECT

£4.75
£2.90
-------
£7.65


One final thing ...

On the "Stamp-Swap-Out-Form-over-200-pounds" you sent off with your stamps You DID fill in the POSTAGE COST box didn't you ?

Because at the side of this box it does say

"(if left blank we assume you don’t want to claim the postage)"

My mistake was sending my swap stamps by SD to their Registered address in London.  However I did not use the bulk form. I posted them on the 6 August but no sign of my stamps as yet.

Probably best not to expect them for another 4 months then!

CRISPIANNE3

Money_Grabber13579 said:

CRISPIANNE3 said:

quoia said:

molerat said:

Swap out stamps arrived this morning.  No 2nd class to recompense for the SD postage although mentioned in the letter, seems to be a bit of a theme. Contact form sent.

Posting pack this morning with bar coded stamp on test item.  Will be able to start using up my lockdown unsent envelopes I still haven't managed to use up myself

As I said 10 days ago in a post 6th April ...

... THERE IS NO MENTION of 2nd Class stamps being returned as compensation for using the recommended Special Delivery service for an over £200 value stamp swap out

Have you checked and counted the number of 1st Class and 1st Class Large Letter stamps that have been returned to you compared to the quantity that you sent them ?

The 2 references that suggest using Special Delivery for OVER £200 and detail covering the cost of its use...

The original Stamp-Swap-Out-Terms-and-Conditions - Section 24

24. If you use a standard swap out form for values of £200 or less you must send your swap out form to the Freepost address specified at www.royalmail.com/barcodedstamps. If you use a swap out form for a swap out of £200 or more, we recommend sending your swap out form using a service with adequate compensation cover for the value of the non-barcoded stamps you are sending to us. When you send your swap out form for a swap out exceeding £200 using a Royal Mail delivery service, we will compensate you for the cost of that service by returning additional barcoded stamps equal to the value of your postage cost. Royal Mail Special Delivery Guaranteed is the most appropriate service to use for swaps out exceeding £200 (the Royal Mail Special Delivery Guaranteed service gives you the option to purchase up to £2,500 in compensation cover, whereas other Royal Mail services will not offer any compensation for swap outs exceeding £200).

... and the Stamp-Swap-Out-Form-over-200-pounds itself - GENERAL ADVICE bullet point 8

Postage costs will be refunded, if sent by Special Delivery GuaranteedTM, by sending you the equivalent value in barcoded stamps added to your swap


So IF you used the "basic" SD service - that's weighing more than 100 grams but less than 500 grams with up to £500 compensation it would cost £7.65 ...

... and so following their guidelines to reimburse you this amount (£7.65)
the stamps returned to you would include some ADDITIONAL ones

5 EXTRA 1st Class stamps (5 x 95p = £4.75)

PLUS

2 EXTRA 1st Class LARGE LETTER stamps (2 x £1.45 = £2.90)

which would be PERFECT

£4.75
£2.90
-------
£7.65


One final thing ...

On the "Stamp-Swap-Out-Form-over-200-pounds" you sent off with your stamps You DID fill in the POSTAGE COST box didn't you ?

Because at the side of this box it does say

"(if left blank we assume you don’t want to claim the postage)"

My mistake was sending my swap stamps by SD to their Registered address in London.  However I did not use the bulk form. I posted them on the 6 August but no sign of my stamps as yet.

Probably best not to expect them for another 4 months then!

Your comment has given me hope I may still receive them.

molerat

Had the "Some missing data entry" message today.  Must be due to the wrong R label I received the other week, definite lack of joined up thinking and proof that the "recording items without an R number" is a total waste of time.

adamp87

I got one of those but I always assumed they were generic - it just said it’s possible items are on their way to me (there were 4 today in the post box) . Unless I had a different message.

Today I received a large envelope that hadn’t been sealed, the tape was still on the seal.

 I am assuming it has been hand delivered by someone’s local to me on the survey but at the same time if that’s not the case and it’s been through the postal system surely a postie might have seen what’s inside?

Money_Grabber13579

I’ve had one today too and I seem to get one every month so I think they must go out to everyone. Unless my postman really is losing so much stuff that most of the items sent to me don’t turn up.

jaybee

Today I received my new Swap-Out stamps. They have sent me all 'normal' first class stamps instead of a quantity of large firsts that I sent. 
I have to say that I'm not really bothered about it because I so rarely used the Large ones anyway so the 'normal' ones will be of much more use to me. A little confused though!

Primrose

I have just mailed off my Large first class stamps today as a separate pack so will be interested to see what qi get in exchange in view of yiur comment. I really have no use for the large stamps. Second Class would be more useful though.  . At least I could then use them for Christmas cards.

kerri_gt

I tend to use my large first class stamps for when I'm sending parcels (even if the amount with a normal 1st ends up a bit over) or certain birthday cards. I'm surprised how many I get through - though I guess if I didn't have them I'd be a little more cautious. 

No data message here - in fact I haven't had one for a long time I don't think.