Kantar - Royal Mail Monitoring and Posting Panel

girlchops

Have any of you kept copies of forms you sent back or any proof?
I'm taking on board everyone's experience and when I come to send mine back, I'm going to take photos of everything because sod's law it will go so wrong if I don't.
I sell the odd bits on fleabay atm and I'm getting more msgs than ever to tell me things are late or not been received at all. 

Primrose

Too many office staff still working from home.    Overall efficiency had gone to blazes across all sectors of the economy unfortunately.

  I did keep a note of the three separate packs I sent off, their contents and the dates on which I. posted them.

Somebody posted me an Easter card last Wednesday, the day before Maundy Thursday, FIrst Class mail.  I haven't received it yet.

ReleaseTheStars

Another Swap Out error here. I sent 12 x 1st class large letter stamps off, received 12 x 2nd class large letter barcoded stamps back. Waiting to hear back after filling in their help form.

CRISPIANNE3

UPDATE

So far no sign of the replacements but received the following email today.

quote

 

Thank you for contacting us regarding your recent stamp swap.

 

I'm sorry to hear of the difficulty you've had with your recent stamp swap orders and I understand your concern.  Both orders have been forwarded to us and processed.  Your stamp swaps were posted on 14th April.  Once sent items usually arrive in 1-2 working days although it can take up to 11 working days for your items to arrive.  If you haven't received your orders by 30th April please reply to this email so we can investigate.

 

Please can you ensure any future stamp swaps are sent to our address at

 

Royal Mail

Swap Out

Tallents House

21 South Gyle Crescent

EDINBURGH

EH12 9PB

 

Orders less than £200 can be sent using the free address

 

Freepost SWAP OUT

 

No other address details or postcode are needed.

 

Thank you for contacting us and I hope this resolves your enquiry.  For further information about barcoded stamps please visit https://www.royalmail.com/sending/barcoded-stamps.

Regards


Stamps and Collectibles

CRISPIANNE3

Stamps arrived today. Fortunately the postal person knows me as they put the incorrect house number on the two packages.

molerat

E-mail received from Stamps and Collectibles apologising and the £6.85 value will be sent out in the next 10 days.

Primrose

Two of my three packs mailed off have now been received back with new bar coded stamps.  Was surprised at the speed of action actually.  

My OH sent off a larger number by special delivery whixh haven't been replaced yet and I have one further batch awaiting return.

It was a shock to realise how many stamps I,ve accumulated over the years doing these surveys. We'll never have to buy another one. Almost all our contacts these days are via text or email apart from Christmas cards and we,re trying to convert as many of them to email too so not sure what we,re going to do with them all!

beanielou

I sent my swap off today.
Will be interesting to see how long it takes & goes smoothly.

earnwithme

I have to send off my first two cubes next week. Can I use the fast counter service? or do I have to queue in the normal line?

pallyman

earnwithme said:

I have to send off my first two cubes next week. Can I use the fast counter service? or do I have to queue in the normal line?

I did not know the PO had a fast service counters.