Kantar - Royal Mail Monitoring and Posting Panel

Chocmonster7

General_Grant said:

Chocmonster7 said:

Strange one this morning. A cube arrived with two lots of postage on it. One side has the big prepaid label they've started sending out on cubes whilst the other side has the smaller label you get when buying postage at the Post Office. I hope this sender realises they've spent £3.20 for no reason at all and won't be compensated!

They probably don't - and were misled by the fact that the posting schedule will have said "label" and the typed address label will have been on the label sheet alongside the R-no label.  Clearly TNS's existing system has not been updated to allow for the change.

Yes, that is confusing but surely the big white label with address and postage marked already on the cube is a big hint that it doesn't need more. 

I'm now wondering if it was one that should have gone in a mailing bag but the Post Office refused it without?

It asked me if it had either type of postage on the box when recording it but they didn't have a option to tick for both!

General_Grant

Chocmonster7 said:

General_Grant said:

Chocmonster7 said:

Strange one this morning. A cube arrived with two lots of postage on it. One side has the big prepaid label they've started sending out on cubes whilst the other side has the smaller label you get when buying postage at the Post Office. I hope this sender realises they've spent £3.20 for no reason at all and won't be compensated!

They probably don't - and were misled by the fact that the posting schedule will have said "label" and the typed address label will have been on the label sheet alongside the R-no label.  Clearly TNS's existing system has not been updated to allow for the change.

Yes, that is confusing but surely the big white label with address and postage marked already on the cube is a big hint that it doesn't need more. 

I'm now wondering if it was one that should have gone in a mailing bag but the Post Office refused it without?

It asked me if it had either type of postage on the box when recording it but they didn't have a option to tick for both!

Which did you tick?  (I think I would have chosen the postage stamp option as that was probably not the one intended.)

Did you message TNS too?   (Again I think I would have done unless the system had queried the postage stamp.)

beanielou

August stamps received today.

Chocmonster7

General_Grant said:

Chocmonster7 said:

General_Grant said:

Chocmonster7 said:

Strange one this morning. A cube arrived with two lots of postage on it. One side has the big prepaid label they've started sending out on cubes whilst the other side has the smaller label you get when buying postage at the Post Office. I hope this sender realises they've spent £3.20 for no reason at all and won't be compensated!

They probably don't - and were misled by the fact that the posting schedule will have said "label" and the typed address label will have been on the label sheet alongside the R-no label.  Clearly TNS's existing system has not been updated to allow for the change.

Yes, that is confusing but surely the big white label with address and postage marked already on the cube is a big hint that it doesn't need more. 

I'm now wondering if it was one that should have gone in a mailing bag but the Post Office refused it without?

It asked me if it had either type of postage on the box when recording it but they didn't have a option to tick for both!

Which did you tick?  (I think I would have chosen the postage stamp option as that was probably not the one intended.)

Did you message TNS too?   (Again I think I would have done unless the system had queried the postage stamp.)

I went with their prepaid label and it asked me to log the long number from it.

I did think about it but then forgot, now the box and papers have been taken in my recycling so I haven't any details to pass on to them. I'm not sure they would have gone to the trouble of investigating anyway as it's been hit and miss when I've told them of stuff before.

General_Grant

Chocmonster7 said:

General_Grant said:

Chocmonster7 said:

General_Grant said:

Chocmonster7 said:

Strange one this morning. A cube arrived with two lots of postage on it. One side has the big prepaid label they've started sending out on cubes whilst the other side has the smaller label you get when buying postage at the Post Office. I hope this sender realises they've spent £3.20 for no reason at all and won't be compensated!

They probably don't - and were misled by the fact that the posting schedule will have said "label" and the typed address label will have been on the label sheet alongside the R-no label.  Clearly TNS's existing system has not been updated to allow for the change.

Yes, that is confusing but surely the big white label with address and postage marked already on the cube is a big hint that it doesn't need more. 

I'm now wondering if it was one that should have gone in a mailing bag but the Post Office refused it without?

It asked me if it had either type of postage on the box when recording it but they didn't have a option to tick for both!

Which did you tick?  (I think I would have chosen the postage stamp option as that was probably not the one intended.)

Did you message TNS too?   (Again I think I would have done unless the system had queried the postage stamp.)

I went with their prepaid label and it asked me to log the long number from it.

I did think about it but then forgot, now the box and papers have been taken in my recycling so I haven't any details to pass on to them. I'm not sure they would have gone to the trouble of investigating anyway as it's been hit and miss when I've told them of stuff before.

I know what you mean!

I've told them of a RFID received without an R-no label which would have enabled them to trace the mail item but they didn't respond.  But about a week later they asked to check that I had recorded everything received.  They don't do this with me normally so I believe it was because they couldn't be bothered to check records and therefore will have decided that an item had been lost by RM when in fact it was the person who posted it who had made a mess of it.

kerri_gt

Looks like final RFID received and returned...now just waiting for my closing presentation stamps. Expecting I may have to chase for those.

Abbafan1972

kerri_gt said:

Looks like final RFID received and returned...now just waiting for my closing presentation stamps. Expecting I may have to chase for those.

I have already received my presentation pack and last 2 books of stamps, as my stint is due to end.  I still have a letter to post on 01/07 and 09/07.  My letter for 01/07 is prepared but I don't any more RFID's available to use for the 09/07 one when I come to prepare it.  I made a boob with logging my received mail last week, I received 2 letters on the same day and when I was logging them, I accidentally entered the same RFID number for the 2nd letter, I saw the message asking me if this was right, but I'd clicked it before I realised I'd made the error.  This means I have a spare RFID card that is not in my stock.  

I did message Kantar with details of what I'd done, but just got a message come back saying "thank you for contacting us.  We will put a note on our system regarding the below information".  And that's it. 

I hope that maybe I will receive another letter in the meantime, so I can use the card from that!

beanielou

Todays joy was an envelope with the posting details written on the back & containing the wrong label inside.
Sigh.

quoia

Abbafan1972 said:

kerri_gt said:

Looks like final RFID received and returned...now just waiting for my closing presentation stamps. Expecting I may have to chase for those.

I have already received my presentation pack and last 2 books of stamps, as my stint is due to end.  I still have a letter to post on 01/07 and 09/07.  My letter for 01/07 is prepared but I don't any more RFID's available to use for the 09/07 one when I come to prepare it.  I made a boob with logging my received mail last week, I received 2 letters on the same day and when I was logging them, I accidentally entered the same RFID number for the 2nd letter, I saw the message asking me if this was right, but I'd clicked it before I realised I'd made the error.  This means I have a spare RFID card that is not in my stock.  

I did message Kantar with details of what I'd done, but just got a message come back saying "thank you for contacting us.  We will put a note on our system regarding the below information".  And that's it. 

I hope that maybe I will receive another letter in the meantime, so I can use the card from that!

I don't know if this will work BUT ....

... have you tried logging the 2nd letter AGAIN but the CORRECT RFID ?

It might ask you similar "Are you sure" questions but at least your spare RFID would end up in your stock.

Just a thought.

General_Grant

quoia said:

Abbafan1972 said:

kerri_gt said:

Looks like final RFID received and returned...now just waiting for my closing presentation stamps. Expecting I may have to chase for those.

I have already received my presentation pack and last 2 books of stamps, as my stint is due to end.  I still have a letter to post on 01/07 and 09/07.  My letter for 01/07 is prepared but I don't any more RFID's available to use for the 09/07 one when I come to prepare it.  I made a boob with logging my received mail last week, I received 2 letters on the same day and when I was logging them, I accidentally entered the same RFID number for the 2nd letter, I saw the message asking me if this was right, but I'd clicked it before I realised I'd made the error.  This means I have a spare RFID card that is not in my stock.  

I did message Kantar with details of what I'd done, but just got a message come back saying "thank you for contacting us.  We will put a note on our system regarding the below information".  And that's it. 

I hope that maybe I will receive another letter in the meantime, so I can use the card from that!

I don't know if this will work BUT ....

... have you tried logging the 2nd letter AGAIN but the CORRECT RFID ?

It might ask you similar "Are you sure" questions but at least your spare RFID would end up in your stock.

Just a thought.

Worth a try but I suspect that you would get a "this has already been recorded" message (picking up on the R-number) and preventing what would appear to be a duplicate entry.  I think that is what has happened to me in the past when I had been interrupted when entering data and wasn't sure which ones I had already entered.