Add your feedback on energy supplier Eversmart Energy

MABLE

deanos wrote: »

im getting a bill every month on my account

The only time I get a bill is when I request it. Also I'm on a credit meter.

darren72

MABLE wrote: »

The only time I get a bill is when I request it. Also I'm on a credit meter.

Same here. I was initially told there was an issue when I signed up and they manually generated one. They also said it would be fine going forward, but I still have only received the first bill they manually generated.

sweetpea85

My deal with Eversmart is over next week (September 2018)
Obviously they are going to hike up my charges to "Winter is Coming"
So, I decided to switch to Enstroga through your Cheap Energy Club as the best deal. Everything went smoothly until ......
Eversmart blocked the switch. After waiting an age for them to answer my call, I discovered I was £278 in debt and that is why they blocked the switch.
Totally disgusted! They omitted to ask for an electricity reading for about 9 months over this very hard winter and have never updated my direct debit. How do they expect people to pay off a debt like that?
Thankfully I have an interest free credit card so I have paid it and aim to "get out of there" as soon as possible!
Won't be using them again.

Mister_G

sweetpea85 wrote: »

My deal with Eversmart is over next week (September 2018)
Obviously they are going to hike up my charges to "Winter is Coming"
So, I decided to switch to Enstroga through your Cheap Energy Club as the best deal. Everything went smoothly until ......
Eversmart blocked the switch. After waiting an age for them to answer my call, I discovered I was £278 in debt and that is why they blocked the switch.
Totally disgusted! They omitted to ask for an electricity reading for about 9 months over this very hard winter and have never updated my direct debit. How do they expect people to pay off a debt like that?
Thankfully I have an interest free credit card so I have paid it and aim to "get out of there" as soon as possible!
Won't be using them again.

I'm afraid that's why you'll see the good advice time and time again on here to submit monthly meter readings to your supplier.

gardner1

sweetpea85 wrote: »

My deal with Eversmart is over next week (September 2018)
Obviously they are going to hike up my charges to "Winter is Coming"
So, I decided to switch to Enstroga through your Cheap Energy Club as the best deal. Everything went smoothly until ......
Eversmart blocked the switch. After waiting an age for them to answer my call, I discovered I was £278 in debt and that is why they blocked the switch.
Totally disgusted! They omitted to ask for an electricity reading for about 9 months over this very hard winter and have never updated my direct debit. How do they expect people to pay off a debt like that?
Thankfully I have an interest free credit card so I have paid it and aim to "get out of there" as soon as possible!
Won't be using them again.

You have to shoulder most of the blame for not entering meter read

DavidatRowlands

I switched about a month ago. My main problem was creating a strong password. I used a mixture of characters including ones that were neither letters or numbers and it was apparently accepted. However, when I tried to log back in I was unable to do so. I eventually managed to reset to a weaker password which has since worked. However, there was nothing on the website to say what was acceptable and I got no response to my query as to which of the 'unusual' characters was not allowed. I find their customer service is not great.

TangoGolf

Switched from Octopus on 12th Sept. Been getting the error message on the login page when trying to enter meter read (elec only) but today 24th I was able to enter my read. So far so good.

niktheguru

Many people must be coming to an end of the "fixed smart" 12 month deal this month. I gave eversmart a call about my account and was told it would only stop once eversmart had sent an email giving 30 days notice, which would be 30 days before account closure. I told the member of staff my end date was today and said I hadn't received an email (have never received an email since the first transfer email when I signed up) to which she checked and was like "oh", she didn't know when I would receive it.

The question is, is this true?
Eversmarts main weakness is communication. There just isn't any. Thats not a major problem as I have not had any real problems in the last year and am able to update meter readings an get a roughly monthly bill, but they really need to improve on communication.

molerat

Daughter's reading now showing up on her account. 2 dates showing, 8th and 12th for some reason, switch date was 12th.




My switch has failed again. Now going to be 16th Oct. First time it seems that Octopus had not updated the national database that the switch from Iresa had completed. This time they have admitted it was their fault so will credit me with £25 and be on the tariff I was supposed to be so not a bad result (provided it all works this time !)

moyab

At end of my electricity contract with Eversmart they came out as cheapest for dual fuel so I signed up with them on 9th August for both and received welcome pack. However they did not request the gas transfer from my old supplier. They were in effect running both contracts at the same time. I rang today and was told that although their system did alert them to duplicate addresses they did not have the time to go through all the alerts! They had to refund the DD they had taken for the new account and now my electric contract ends in August and my gas in October. They said there was nothing they could do. They apparently "pride themselves on their customer service"! Having worked with energy suppliers I know that it is possible to change a contract end date - particularly if the error was made by them.