Add your feedback on energy supplier Eversmart Energy

matelodave

TangoGolf wrote: »

Is there a general consensus about the best way to send them a meter read if the website doesn't work. Does phone, sms, or email seem to work best? Any experiences?

I phoned a reading through over a week ago but it doesn't appear on my online account and I can't add it either.

I've sent an e-mail asking them what reading they are proposing to use but haven't had a reply yet.

I'm sure they'd have fewer confused or frustrated customers if they got themselves a bit organised and sorted out the on-line system.

My advice is to make sure that you keep your own records of readings, dates, phone calls, e-mails, payments etc so you can sort it out if they sink under a tide of fed up customers.

deanos

im getting a bill every month on my account

Stratus

I might be really dumb but my account is showing a minus amount, does that mean im actually in credit , if you read my billow it should be + not - ?

Expense accounts use the negative sign to show credits. Your energy usage adds to the expenses while your payments reduce them.

Is there a general consensus about the best way to send them a meter read if the website doesn't work. Does phone, sms, or email seem to work best? Any experiences?

I sent my opening read by text to their SMS dedicated number on the 10th September. Still don't have any acknowledgement so can't recommend this method at the moment.

I still haven't been sent a link to set up my online account yet but as they don't appear to be accepting inputs from new recruits then that's no big deal, I have my own records.

System

Stratus wrote: »

Expense accounts use the negative sign to show credits. Your energy usage adds to the expenses while your payments reduce them.



I sent my opening read by text to their SMS dedicated number on the 10th September. Still don't have any acknowledgement so can't recommend this method at the moment.

I still haven't been sent a link to set up my online account yet but as they don't appear to be accepting inputs from new recruits then that's no big deal, I have my own records.

Opening readings have to be industry verified before the supplier will use them to open your online account. Electricity takes about 10 working days but gas can take longer.

https://octopus.energy/blog/secret-life-opening-meter-reading/

JohnB47

TangoGolf wrote: »

Is there a general consensus about the best way to send them a meter read if the website doesn't work. Does phone, sms, or email seem to work best? Any experiences?

The last thing I'll be doing is hanging on the phone for ages listening to that "you are number 20 in the queue". If I can't enter readings on their site, it'll be email only.

Mister_G

I changed from Octopus to Eversmart on 12th September. I still can't enter my meter reading on the website, so I've emailed the reading that I took on the 12th.

TangoGolf

Got a nice reply today (19th) to an email sent on 12th. So they seem to be running about 7 days behind at the moment. Im sure things will improve when the dust settles.

Fontana

I switched to Eversmart from Octopus after being with Iresa for 18 months until their demise. (I never had a problem with Iresa).

According to Eversmart, my switch from Octpus has gone through and they asked me for my opening readings. They sent me an email with a link to my online account. Unfortunately they hadn't set it up, so I wasn't recognised.

I emailed them and they resolved the problem the next day and I was able to enter the opening readings.

I was £90 in credit with Octopus/Iresa so It will be interesting to see what my final bill is. I haven't paid Octopus anything since they took over from Iresa as I'd cancelled the Iresa direct debit when they ceased trading.

DD has gone up a fiver a month. Not too bad really. Fingers crossed (as usual) with these smaller companies..

thozza

Switch seems to have gone through, had to call to give opening reading and to request a login for the portal, received a number of emails from them through the process, happy so far.

t0rt0ise

I switched to this company then had second thoughts and called to cancel. They said it was cancelled but actually only cancelled the elec. they've now got my gas but they don't have payment details or a starting read and I don't have an online account. I have had no communication from them at all. Am trying to move away as it would be quicker than going through the erroneous transfer procedure. So let's see what happens.