Add your feedback on energy supplier Eversmart Energy

gardner1

Got through today after 25 min......email with new online acc but won't accept meter read so I've sent them via text with acc number

Stratus

My transfer yesterday appears to have gone ahead as planned.

To save hanging on a phone I used my network operator website (Northern Powergrid) to reveal the supplier to my address. Received an automated email almost immediately informing me it's ENGQ.

This page https://www.elexon.co.uk/wp-content/uploads/2016/12/Supplier-ID-Table-2017.pdf deciphered those 4 letters as Eversmart Energy Ltd

gardner1

Stratus wrote: »

My transfer yesterday appears to have gone ahead as planned.

To save hanging on a phone I used my network operator website (Northern Powergrid) to reveal the supplier to my address. Received an automated email almost immediately informing me it's ENGQ.

This page https://www.elexon.co.uk/wp-content/uploads/2016/12/Supplier-ID-Table-2017.pdf deciphered those 4 letters as Eversmart Energy Ltd

Just used it and my supplier is now showing as eversmart....:T

JohnB47

Well, my switch has definitely failed.

Long story short - I'm told by Smartenergy that the problem was 'probably' that my address details were slightly different in the requests for transfer of gas and elect. One had my County in it and the other didn't. This is nothing I had done - all address details were transferred automatically. Sounds like a made up excuse to cover up incompetence. I've transferred numerous times in the last decade or so and never had this problem.

So my Gas has transferred but not the electricity. This despite my being told this morning by Eversmart that the switch was complete. It was their systems refusal to accept my initial meter readings that made me call them again.

Apparently it will take, 'hopefully', another two weeks to sort that out.

I'll calculate my loss when it's all completed and if it's significant, I'll ask for compensation.

Good luck to all others!

molerat

25 minutes to get through.


Daughter's account has gone through OK, gave them reading today for yesterday and they will send her an e-mail link to on line account. Nothing showing on Octopus site and no sorry you are leaving contact.


They are refunding my DD payment and will set up another for 29th when I should be switching.

matelodave

My supplier is now Eversmart but I've had to check with UK Power Networks to confirm it. I'm guessing that it did transfer on 10th like it should have and that they are using the reading that I phoned through although I've no way of checking at the moment as I refuse to sit on the phone for ages to find out.

It would have been easier if Eversmart or even Octopus had confirmed the transfer themselves. They didn't need to send an e-mail (although it would have been nice) but they could have just updated the on-line account info.

Neither account is up to date either with readings or in the case of Octopus even the correct date of the last reading I gave them.

I'll just maintain my own records, a reading every Monday morning and another on 1st of the month which gets sent to the supplier whether they use it or not.

JohnB47

matelodave wrote: »

My supplier is now Eversmart but I've had to check with UK Power Networks to confirm it. I'm guessing that it did transfer on 10th like it should have and that they are using the reading that I phoned through although I've no way of checking at the moment as I refuse to sit on the phone for ages to find out.

It would have been easier if Eversmart or even Octopus had confirmed the transfer themselves. They didn't need to send an e-mail (although it would have been nice) but they could have just updated the on-line account info.

Neither account is up to date either with readings or in the case of Octopus even the correct date of the last reading I gave them.

I'll just maintain my own records, a reading every Monday morning and another on 1st of the month which gets sent to the supplier whether they use it or not.

Have you registered on Eversmarts web site - i.e. created a password and had a look at your account? It is only having done this and found that I was unable to enter meter readings, that I realised that my account hadn't transferred. Eversmart had told me on the phone about an hour earlier that the transfer was complete. I had called them because I had heard nothing from them or Octopus on the actual transfer date.

Only my Gas account had been transferred - electricity will now take 'a couple of weeks hopefully'.

If you haven't heard from them about setting up your password, then I wouldn't take anything for granted. Only when you've done that and can enter meter readings, will you be sure that the transfer has been successful.

matelodave

I've got an account and I've tried multiple times to enter a reading but can't. I keep getting the message "ERROR, register required" so I phoned it through to them very early on Sunday , the day before my transfer (I was second in the queue rather than 17th when I tried to do it on Saturday). It still shows zero this morning.

I have tried e-mail but only got an auto reply and no response from an SMS. If they'd actually respond then perhaps I could find out whats happening. Life's too short to sit on the phone listening to carp music.

As I said UK Power Networks have confirmed that my leccy is now being supplied by Eversmart - we don't have gas. UK power Networks responded within 30 seconds with the info, surely the suppliers could do that as well.

I don't mind putting some effort in to try and get a smooth transition but the energy companies have to do their bit as well.

JohnB47

matelodave wrote: »

As I said UK Power Networks have confirmed that my leccy is now being supplied by Eversmart - we don't have gas.

Ahhh sorry, I missed that bit. Sounds like you're OK.

matelodave

I've finally got an e-mail from Eversmart confirming that the switch did happen on 10th. Still don't know what meter reading they are using though.

They did say that they've have been inundated with e-mails (something I'd guess they could have avoided by keeping people informed)