Add your feedback on energy supplier Eversmart Energy

philng

MSE Energy Club are incorrectly showing Eversmart tariff as Variable-When you click through to Eversmart it states FIXED for 12 months.

billp42

At the time I needed to switch, Martin had not arranged any Big switch, so I went direct to Eversmart after searching the market myself and received a welcome email on the 5th September. All seemed fine apart from some difficulty in them sending my login details, which they tried to do four times. However, to be fair, it seems that my Internet Security package was blocking their pop-up with the details.



Not being able to login and enter my meter readings I forwarded them direct and they agreed to enter them into my account for me, so far so good, or so I thought.


The first direct debit payment was due to be taken on the 26th September and that didn't happen, so I emailed and received a reply that they had my electric meter reading which I noticed was not the one that I initially gave them. They asked for my gas reading as they didn't have that. So as not to confuse I again forwarded my readings using the electricity one that they quoted.


On the 5th October they emailed to say that they had 're-setup' my direct debit - oh, NO they haven't to date, 18th November. I've again complained to them, as they have either setup the direct debit with some other customer, or will come back to me in the coming months asking for a large bill to be paid, I shall not be happy if that occurs - I live in hope, but cannot recommend Eversmart at all. 0 out of 10 would be my score.

Mark333032

I started my switch from Bulb to Eversmart's Northern Glory tariff on 7th November and it was all done by 23rd November. Not only that, when I ordered my smart meter from Eversmart on 24th November a Friday - for which they PAID ME a £10 bonus - they were able to book me an appointment for the following Monday 27th.

I had to ring Bulb about repayment of my account balance but they informed me that Eversmart had not yet given them my closing readings. So I gave the readings to Bulb who calculated my final invoice there and then and confirmed my refund would be received in a couple of days. So top marks to Bulb as well

billp42

Direct debit eventually setup with first payment being taken on the 1st December, quite a bit after their initially stated 1st payment date of 26th September. Then I had an email asking for meter readings and I was able to input the electricity one quite easily, however the gas reading was set at zero, so I input the latest only for the website to return a zero reading again. An email to customer services was replied to by saying 'don't worry the readings are recorded'.

Basically a comedy of errors, so I'm switching out - sorry to say.

Reef-Shark

My August switch is going a treat.
I have given up on the weekly e-mails to ascertain what has happened to the Gas part of the switch.
Eversmart have now raised complaint or so I have been told with the people who manage the meters and the serial numbers in conjunction with your post code to enable switching to take place smoothly without any stress.
The issue I have is that I have been a member of Martin's switching service for a number of years and have indeed changed my electricity and gas each and every year for over 10 years and at no time has there ever been a problem.
Now all of a sudden my gas point number is wrong my post code does not match and my house number does not match either of the. Oh yes but the electricity has gone through ok.
What a debacle

AirCooledHeaven

I've been with Eversmart now for two months, very happy with the customer service. Best I've experienced since OVO Energy.

Just my 2p worth

emc1984

We made the switch from B/Gas in August. So far I've found their customer service to be adequate - phone manner in general is lacking in professionalism, for eg. they sound a little laid back and lack the ability to make you feel assured (I've made 3-4 phonecalls at this point and I know they're a small Co so it's possible I'm speaking to the same man!), however as yet we haven't experienced any issues and for the money we're saving I'm happy to forfeit a polished customer service experience.

STIGGSY

Switched to Eversmart energy duel fuel from British Gas in September 2017 based on best price available at that time.
Have been unable since then to log into my account on their website so have lost complete track of usage etc.
Had to wait on the telephone to provide latest meter readings and to query when their software will actually work. Call handler 'hoped' it will be fixed after Christmas but I am not optimistic.
Starting to miss British Gas website efficiency if not their prices.

JCR_joanne

It is nearly 4 months since I should have transferred to Eversmart but alas my gas supply has still not been transferred. After many phone calls, being held in telephone queues for long periods of times, failed promises that it will happen, no responses to emails, they apparently have not even requested to take on my supply from my previous supplier. As a result my large credit balance (with my previous supplier who in fact I have just been advised is my current supplier and wants my direct debit set up again) has been used up paying for gas at a much higher cost. Any advice on how I go forward as they have taken over my electric without any problems but have not been able to do the same for my gas. Where do I stand and if it is worth trying to move to another company.

Dave_save

It's safe to say that the Eversmart website is really a waste of time. After several calls to give them feedback on this, I decided they aren't really interested. I do get the impression that their call centre staff are untrained, unprofessional and are combining the call answering with playing online games!


I get monthly e mails to input my readings, but the website doesn't seem to save the data. Eversmart told me that all of the readings I entered are readable at their end, but I can't see the online record of my entries. There is no billing record, and no data showing payments made. To date I haven't been billed, so it will be interesting to see what happens when they try to produce one. I'd recommend to everyone to keep a separate log of dates, payments and meter readings.