Add your feedback on energy supplier Eversmart Energy

AirCooledHeaven

mywifenow wrote: »

Hi all ... does anyone know for certain if you HAVE to have a smart meter installed to qualify for eversmart's tariffs? It would go a long way to explain their super-cheap 'no standing charge' Special tariff, a real sweetener to encourage people who might not ordinarily agree to a smart meter (which I definitely won't)!

Hi, I signed up to eversmart this week and told them I don't want a smart meter. They said that's not a problem, it's not mandatory.

niktheguru

d12345 wrote: »

be aware that Santander 123 account does not currently pay cashback on Eversmart Energy.

Just for peoples information, i have contacted Santander to add Eversmart to their cashback list. They are going to give me a response within 10 days (its been escalated to their cashback team) so hopefully this should be rectified.

tg99

niktheguru wrote: »

Just for peoples information, i have contacted Santander to add Eversmart to their cashback list. They are going to give me a response within 10 days (its been escalated to their cashback team) so hopefully this should be rectified.

They have now been added (Santander wrote to me to confirm after I requested it).

RalphS

I contacted Santander, gave them the Originator Identification Number 299788.
A few days later Santander replied - We can confirm that a Direct Debit payment to Eversmart Energy is eligible for 2% cashback.

rogerhaworth

Eversmart seem to have made a step forward! After asking several times I was today sent a link by email which enabled me to set up a password and access my online account! It all looks good. They have got my address, phone and MAPAN number correctly recorded and the opening meter reading I gave them on 20th August also present and correct..

blanik

blanik wrote: »

You can read a smart meter manually by going to the meter cupboard and reading the display.

I was hoping that the BG remote display would continue to show consumption in KWH and meter readings - even if it could not show the tariff in £. But I think what notofthisworld is saying is that his BG remote display has stopped working.

After switching the BG remote display continued to work for about 2 weeks - showing KWH and the old BG tariff in GBP - so technically it could continue to work and it was possible to see consumption and read the meter.

However now it's reporting - connecting to meter. So BG have turned it off remotely - possibly by removing their tariff.

What a waste...it took BG 3 visits to change the Gas Meter, and I can't be bothered to arrange another install. The home display made no difference to our usage, but I liked the automated readings. So I will remain Dumb and hope that SMETS1 eventually get upgraded.

DiseasedBunny

Been with them for a month now, got a smart meter last Wednesday, got my login today, so I’m a happy camper

johnj64

Regular switcher of Gas & Electric, switched to newbie Eversmart Energy, due to an error they took two direct debit payments, rang them up the guy was very helpful and advised me to ring the bank and claim under the direct debit guarantee to my bank, did so and the money was back in the account within minutes. I'd previously sent an email, which was picked up in the afternoon, got a call to arrange the refund, told him it was sorted. Very, Very good customer service.


Thought I would share my positive experience with readers.

DoesntEnjoyCapitalism

Their website has been down for days and days and I've never been able to login to the My Account section even when it was up.

I'm starting to worry about these guys.

johnj64

Hi, not had a problem accessing the website at all at weekend or today.