Add your feedback on energy supplier Eversmart Energy

blanik

Hengus wrote: »

The estimate will have been made by an industry third-party based on the data that they hold for your property. You need to check that the gaining and losing suppliers are using the same reading to open and close your accounts.

I can now see my first invoice on Eversmart - the good news - the rates match what I expected with no standing charge, and the meter number on my Eversmart account has been changed to match my ex-BG smart meter. (which is now dumb!)

However my BG closing estimated read, and Eversmart opening read are different, so I have been double charged for 19 KWHrs.

e-mail off to Eversmart - but something else for everyone to check.

blanik

blanik wrote: »

I can now see my first invoice on Eversmart - the good news - the rates match what I expected with no standing charge, and the meter number on my Eversmart account has been changed to match my ex-BG smart meter. (which is now dumb!)

However my BG closing estimated read, and Eversmart opening read are different, so I have been double charged for 19 KWHrs.

e-mail off to Eversmart - but something else for everyone to check.

To Eversmart's credit I got an e-mail today ( 1st Jan! ) confirming that my account would be credited with the cost of the double charged units.

halogen

I was on a SVT with BG. 2 years ago my DD was £50/month but 9 months ago they plonked them up to £150 so took the advice of all the consumer champions and looked on several PCW. Eversmart was the only one that was any cheaper. So I switched. Bad idea. Significantly not cheaper, website is unhelpful and now I'm wondering what to do.

blanik

Hi Halogen,

Customer service is a bit patchy with Eversmart but regarding the price the only way to compare prices is the cost per day & Kwh. Due to credits or debits built up the monthly direct debit is so removed from the cost it is almost useless to compare.

I don't know your figures, and the exact tariffs you are on. But in my area - for Electricity only.

BG SVT is currently
26.01p/day + 14.24p/Kwh

Eversmart
19.95p/day + 11.71p/Kwh

I know I am comparing a SVT with a 12M fix, but if your rates are similar there is no way that Eversmart should be more expensive for your Electricity.

I think that the monthly DD is also one of the reasons that the Smart Meter savings will never work as expected - Mr Average watches the display, tell his kids to turn off the lights, and his DD goes up with his new bill. He thinks - This Smart Meter thing is rubbish - puts it in the bin! And tells all his mates down the Pub that the Smart Meter is costing him more.

halogen

well this was before the recent BG price rises. so the BG SVT rate would have been a little lower and I'm on a Varible tariff at Eversmart so that's a little higher. I also don't have a smart meter or any idea what sort of bill I should be expecting anymore.

Edited to add- my current DD with Eversmart is about twice what an 'average cost' based on my situation should be and I can't find the KWhrs on the 1 bill I can view on the site.

billp42

Update,
I switched out from Eversmart on the 22nd December and they took a further payment on the 1st January. No problem really as I expected to owe them some money. I asked for the final bill on the 16th January and it was provided but without taking the payment on the 1st January into account. I pointed that out and received a reply stating that I would get an amended bill within 3 working days. That didn't happen and on the 24th January I cancelled the direct debit with my bank and emailed Eversmart to say so. That resulted in 3 emails from eversmart on the 2nd Feb. One telling me that the payment collection had failed, the second telling me that my direct debit had been cancelled by my bank and the third telling me that they(Eversmart) had cancelled my direct debit. I replied and pointed out that I had left them on the 22nd December and was still waiting for the final corrected bill, as promised on the 16th January. Eversmart responded with a copy of the December statement and not the final bill at all. I returned that and pointed out that I was still waiting for a final bill - it was promised within 2 days. 7 days later I am still waiting. I live in hope!!

bobskip

Eversmart are quick at switching you to there service but afterwards their service is dire. I switched last September and still cannot see billing or energy consumption information on their website. I have phoned and emailed several times without reply. Seriously thinking of switching.

bufferz

Not had a bill since the smart meter was installed, bit concerning really that they don't reply to emails either:(

halogen

I had the problem with no bills and no replies. I called them and it turned out they had my email address wrong and the wrong bank details.

Shell43

I switched to eversmart last October (worst mistake) . My old supplier had put a stop to them taking over the gas supply, unbeknown to me! I've been paying eversmart for my gas (£375) in total. They keep "fobbing" me off about giving me a full refund. I've been waiting 3 weeks! I have received £14.37 off them. I contacted them to ask them to explain where this figure came from, they couldn't! They are a very shoddy company. I am in the process of taking legal action now as they are not responding to any of my emails or phone calls