Sincere apologies for not getting back to you within a timely manner, as you could imagine we're pressed for time based on the current circumstances and we are trying our best to get back to customers across all communication avenues swiftly as possible.
The following are queries that you've requested to be answered.
I am requesting that you advise me of the date that you responded to me, earlier in the year, and the tariffs that were available to me at that time.
- You sent your query regarding tariffs on 10th April 2020 at 10:21 am. We responded to you on 27th April 2020 at 11:20 am.
Powershop Lite - Fixed Term 12 Month 2020 Issue 6
Unit Rate: 13.608 p/kwh
Standing Charge: 21.420 p/day
Powershop Pro - Basline/Top Shopper 2020 Issue 1
Baseline Line unit rate: 17.304 p/kwh
Baseline Line Standing Charge: 26.492 p/day
Top shopper unit rate: 12.947 p/kwh
Top shopper Standing Charge: 20.696 p/day
Please provide me with a log of all the communications.
- You've logged a total of 9 'Contact us' requests for the year 2020, 1st being logged 08-01-2020 and the most recent being logged 14-10-2020.
If you would like to discuss further or request any further queries to be answered, please feel free to contact us on the number below or via reply to this email.
Kind Regards,
Jonny
Thanks"