Ebico / SSE partnership has ended!

footyguy

uk1 wrote: »

...
Has anyone seen a more precise date?

Yes, it's quite clear from the Ebico correspondence.

footyguy

squiggles wrote: »

I remember there used to be an Ebico representative on MSE a canny few years ago, I wonder why he/she vanished from the site.

Probably fed up with the number of trolls this site now attracts.
You can see many in this thread alone (present company excepted)

Either that or it sounds like the new Ebico/RHE partnership has upset a large number of its competitors. :cool:

Finally, we are now seeing Ebico near the top of ciomparison sites with this new partnership agreement (providing you are not an excessive user - Ebico always has promoted energy saving)

squiggles wrote: »

If he/she was still around we could have cleared all the confusion up as it appears many including myself are a little lost on who to switch to.

You don't need an ebico rep for that. Simply consult a comparison site and choose the best deal for you :money:

Michaelw

I found Ebico Prepay much more expensive.I was with Equipower and gas but switched to Toto Energy but the customer service was non existent,no call backs call backs many hours later and topics not dealt with.

On trying to return to Ebico they had changed their supplier to Robin Hood Energy and added a standing charge for prepayment meter users.Uswitch gave a price £78 a year more expensive then the previous SSE Ebico tarriff for my use.British Gas came in at £11 a year more expensive and switched to them.Robin Hood dont have the annual Warm Home Discount either.

Small suppliers are entering this market with low prices,however they cannot or struggle to manage the demand of customer service.The supposed switch has now ended up costing much more.Prepayment gas meters can fail suddenly and service is a priority especially in Winter.

Ebico told me that the standing charge was because of the prepaymnt cap introduced.They have had a complete turnaround of their ideals and long term public image that everyone pays the same.

If this is supposed to be a non profit callaboration how is that British Gas are coming in with an £11 annual difference?

Patr100

For what it's worth, last week I got the print letter from SSE basically accusing Ebico (reproduced earlier).



Oriignal letter form Ebico was Feb 22 and said we would be automatically moved to RHE unless we opted out , 2 weeks from that date. It is now over a month from that date.

Still nothing from Ebico and when I go to
choice.ebico.org.uk
and try to log in , I get:

Server Error in '/' Application.

Runtime Error

Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

What a mess this all is. That's why I asked for clarity for Martin or someone with some clout at MSE who can look into this properly for SSE/Ebico customers. Not for someone on this thread to simply repeat what we know already .

cally6008

I have just logged into the choice.ebico.org.uk website without any problems

Patr100

cally6008 wrote: »

I have just logged into the choice.ebico.org.uk website without any problems

Well I still get the same error message even when I try to access the website.

cally6008

Have you tried clearing your browser cache and cookies ?

Patr100

cally6008 wrote: »

Have you tried clearing your browser cache and cookies ?

Still get the same problem on another computer both using chrome.
But tried firefox on another PC and it loads.

Snakey

My switch to Ebico took place this morning, meter readings sent in yesterday evening and SSE will be refunding me my credit in due course. If RHE are no longer the cheapest for me come December I'll look at my options at that point.

Michaelw

Ebico now look much more favorably on their credit meter customers then the prepayment users also now offering a 5% discount for direct debit not everone can afford to pay like that and prepayment customers are now last instead of equal.Shortly after I switched to Toto energy a letter arrived from Ebico to sign over to Robin Hood PrePay.It claims its new and affordable it didnt state that I would have been worse off by £78 a year then under Equipower/gas only to check to see if its cheaper but not how I only found out at Uswitch.Also theres no mention of Warm Home Discount which is unavailable at Robin Hood or SSE's customer priority support as I've got learning difficulties .The cost chart at the back of the letter referred only to the gas not the electricity for a prediction.Its hardly any cheaper then British gas and a number of suppliers come in around that price too.

The customer service has gone terrible.The woman I spoke to at Toto didnt know what the priority helpline was until looked into and said then I was the first to register.A phonecall with the meter readings switching over the woman was rude.Then the phone then wasnt answered and I left at that point.SSE made a refund on the electric meter which is still on the meter and Toto didnt help and had no reply.



British gas are now saying I cannot have a smart meter because I am with an Independent Gas Transporter and have to remain on card/key prepayment meters.