Vodafone Retention Deals

LXGB

Vodafone company representative Lee,

Are you still on here?

I got my first bill today, VEA applied thanks.

2 problems:
1. One of the £10 goodwill credits was missing, so I've had a web chat with customer services, and I've been promised it on next month's bill. Hopefully will be resolved.

2. Since about 30 mins ago, I have no signal, again. I don't have the strength or time right now to deal with vodafone customer services for the 5th time about this particular problem. "Your SIM card does not allow a connection to this network." This is despite me turning OFF 4G services at the request of vodafone tech support last week.

I give up.
Nothing is worth this amount of hassle.
Thinking of returning the phone and cancelling the contract.


UPDATE:
Switched off phone, removed sim, restarted phone. I now have a vodafone signal. Having to do this every couple of days is really not an acceptable solution though. Not happy about having to switch off 4G either.

Vodafone

Hi LXGB,

Thanks for updating the thread.

I'll check the coverage in your area and get back to you as soon as possible.

Thanks,

Lee

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Vodafone UK

rev_henry

happydavid wrote: »

Hi,

I rang for my PAC code today, intending to change to another network due to my last deal coming to an end.

I was offered the following:

4G Sim
unlimited minutes
unlimited texts
1Gb Data
500 meg WIFI

12 month sim only deal

Cost per month £11

I'm happy with that, and have taken the deal.

Good luck everyone!

David

I got this also, except with a £20 bill credit. Nice and easy, saves messing around changing networks.

zazasand

I have been offered 2 contracts on one call and another contract on another call. Both offered discount amounts. When the bill came I was charged full amounts. When calling 191, there is no record of the amounts I was offered. So am having calls transcribed. LOOK AT YOUR BILLS, they will do anything to get you signed up for another 24 months. Now I have the hassle of taking this further up the legal route. :mad:

Vodafone

Hi zazasand,

I'm sorry to see that this remains unresolved.

So I can help you further, email me via the contact details posted here last week.

Kind regards,

Lee

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Vodafone UK

llyamah

Hi all

My partner's father just got (and accepted) 50% off a standard tariff, with virtually no haggling:

- Free HTC desire 610 (and free delivery)
- 600 mins
- Ult texts
- 500mb 3G data

£13.25 per month, usually £26.50 per month.

llyamah

Can anyone advise whether the retention team call pay as you go customers? I know someone who was on PAYG but now want to get a deal through retentions.

19lottie82

llyamah wrote: »

Can anyone advise whether the retention team call pay as you go customers? I know someone who was on PAYG but now want to get a deal through retentions.

No, the retentions team contact people when they request the cancellation of their monthly contract.

globalds

I got a free Z3

4gb of 4g data
unlimited texts and calls

£26.10 a month - 24 month contract

llyamah

19lottie82 wrote: »

No, the retentions team contact people when they request the cancellation of their monthly contract.

Ah, so once the PAYG customer gets their PAC code, that's that, they don't bother to try to keep you?

Seems a bit short-sighted, given that in my partner's mum's case, she wants to move onto a contract with a new phone etc.