Vodafone Retention Deals

dadrock

My peak monthly usage over last 2 years:-
120 mins
600 txts
36MB data.
I didnt want to increase my monthly price £22/month but was keen to get a top-end phone if I commit to another 2 years.


My Vodafone retentions offer this week :-
Sony Xperia Z - free
300 mins
U/L txts
250MB data
2 yr contract
£21.75 / month.


I live and work in a 2G area so data is turned off mostly. All apps, news, maps etc sync overnight on wifi. I have BT wifi access for when out n about.
This keeps the price down as the same as my last 2yr contract. Achieved.


I was also offered a Iphone 4S for £20 unlimited everything. As moneysavers we all know that unlimited means little if you dont use shedloads, and like I said, I wanted a top-end handset (Im not an Iphone fan).


Cheers.

Vodafone

blinko wrote: »

Hi Lee,

yeah tis a shame that I am That I am leaving after being with Vodafone for ssooo sssooo long, I do prefer to buy British as well hence the reason I have stayed with Voda for so long even though it has been a bit more expensive. Alas this time the difference is too much for me to afford…..


Re – paying off early and not having to pay VAT and receiving a 2% discount, that would be ideal for me, also I have a discount on my line rental by £10, the rep on the mentioned that if I wanted to leave before the end date then I would be charged the full line rental till contract close, is this correct?

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Hi blinko,

Thanks for coming back to me.

The agent was correct. Any promotional discounts offered at the time of the original sale wouldn't apply when a customer leaves us early.

Kind regards,

Lee

Web Relations Team

Vodafone UK

noddy78

Hi Lee,

I was wondering if you could take a look at my account and tell me if I decided to sign up with Vodafone for another 12 months on the same monthly plan I am on at the moment what sort of deals you could offer me.

Cheers

Vodafone

Hi noddy78,

I'd be happy to.

Could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website.

To ensure that it reaches me could you also quote the code WRT135 - MSE in the subject line and once our automated reply arrives update the thread with your email reference number and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations Team

Vodafone UK

noddy78

Hi Lee,

I have raised an email via the link provided on your website. The email reference number that came back was as follows; 11496777.

Cheers

drbob

Just spoke to retentions on behalf of a family member, was offered a 20% discount with an iPhone 5.

The deal we accepted was:

Free iPhone 5
unlimited minutes
unlimited texts
1GB data

£33.60/month
24 month contract

This seemed like a reasonably good deal as the cheapest I'd seen elsewhere for the iphone 5 on unlimited plans was around £30/month with the "cashback by redemption" resellers. Bear in mind family member is a very heavy user - high bills with lots of roaming. Was also offered the iPhone 4S on the same price plan for £26/month.

The best the standard renewals team had offered was £36/month with a £90 charge for the iPhone 5.

Oldmacdonald

Good morning.

I have been with vodafone for what must be around 10 years now. Had excellent service up until the last two years when customer service went straight out the window. I have had many issues with the company and although I am reluctant to move given the 8 years trouble free service I recieved, I am about at the end of my tether.

I am 3 months from the end of my contract and am currently on a £42 per month for unlimited minutes, unlimited texts and 1GB mobile internet.

Using bill monitor, I can see I only really need 600 minutes, 1000 texts and 500MB data.


Whats the best deal I can get, with or without handset? I will not be too worried about moving from vodafone if I can't get a deal I feel is good enough.

Many thanks

chriswedge

Hi all

I just spoke to Vodafone twice on 191 and they had awful offers on phones I wanted. I got my PAC code but I guess I wasn't speaking to retentions? Am I right in thinking that I have to wait for them to call me back? About a month ago I called and asked when my contract is up and then had about 3 calls from Vodafone, but these were all during office hours and I weren't able to answer. Don't want to miss the opportunity to stay with a company I have had no issues with but the contracts I was offered up till now were laughable.

Thanks

drbob

chriswedge wrote: »

Am I right in thinking that I have to wait for them to call me back?

Yes, they call you back using an 0808 number as caller id. You need to answer the call as retentions don't take incoming calls. If it's not a convenient time, answer and ask them to call you again later - they usually will.

Vodafone

noddy78 wrote: »

Hi Lee,

I have raised an email via the link provided on your website. The email reference number that came back was as follows; 11496777.

Cheers

Thanks for coming back to me noddy78.

I've got your email and will get back to you as soon as I can.

Oldmacdonald wrote: »

Good morning.

I have been with vodafone for what must be around 10 years now. Had excellent service up until the last two years when customer service went straight out the window. I have had many issues with the company and although I am reluctant to move given the 8 years trouble free service I recieved, I am about at the end of my tether.

I am 3 months from the end of my contract and am currently on a £42 per month for unlimited minutes, unlimited texts and 1GB mobile internet.

Using bill monitor, I can see I only really need 600 minutes, 1000 texts and 500MB data.


Whats the best deal I can get, with or without handset? I will not be too worried about moving from vodafone if I can't get a deal I feel is good enough.

Many thanks

Hi Oldmacdonald,

I'm sorry to hear about how unhappy you've become with the level of service you've received.

If there's anything which remains unresolved could you email me with your details via the link in our profile here?

All you need to do is copy and paste the link into your web browser and it will take you to the Contact us form on our website. To make sure it reaches me could you also quote the code WRT135 - MSE in the subject line?

Once sent you'll receive an automated reply with a reference number. Could you update the thread with this and I'll get back to you as soon as possible?

Kind regards,

Lee

Web Relations

Vodafone UK