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Vodafone Retention Deals

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Comments

  • Foxtbh
    Foxtbh Posts: 117 Forumite
    Thoroughly sick of Vodafone.

    Took part in the ridiculous farce that was signing up to 'Twitter' and 'Tweeting' Vodafoneuk deals over a week ago. 3 days after I had email contact from them confirming I was on the list they suddenly 'ended' the good deals and then began to claim they never existed.

    They finally called me yesterday offering me the Desire I wanted for £30 a month for 18 months with a £20 contribution. They wouldnt bunch, denied all the other deals existed, then said it was 'limited', blah blah. A week of waiting for nothing - the deal they offered costs more over the life of the contract than a new customer gets through Quidco.

    So I rang retentions last night to port out - dialaphone are offering the Desire for £21.87 after cashback for 18 months on Orange. Guy 'tried' to keep my customer, offered a few rubbish deals that cost more than simply joining as a new customer, claimed it was the best he could do and then put me through to a recorded messaging saying the department was closed.

    Called again today - again somebody wasted my time trying to get me to agree to a deal costing more than that offered for new customers, before finally telling me that somebody would call me back in 48 hours with my PAC.

    What a faff! Why must I wait so long for a PAC? Are they going to attempt to offer me a competitive deal when they call back?

    Through Quidco+Vodafone website the desire has an effective monthly cost of £26.66 over the life of the contract for the phone and 600 minutes/texts/internet. I don't think I'm being unreasonable in expecting a similar or better deal as a long standing customer.
  • Corsa_Lady
    Corsa_Lady Posts: 92 Forumite
    Xmas Saver!
    Hi,
    Can anyone explain how going through Vodaphone direct and using another site works. I am trying to up grade to an N900 Nokia but do not want the 900mins the website offer me, www.nokiaretail.co.uk will do 100mins for £25 but would this mean getting my PAC code to just go back on to Vodaphone with www.nokiaretail.co.uk? This seems crazy and a waste of my time? :mad: I have been with Vodaphone for the last three years but this seems to make no difference. Thanks
    "Six by nine. Forty two." "That's it. That's all there is."
    "I always thought something was fundamentally wrong with the universe" :idea:
  • voyager7
    voyager7 Posts: 207 Forumite
    Just been offered a free HTC Desire, £20p/m 24m contract 300mins, unlim text, unlimited data (Alternative deal was £20 p/m, 18M contract 100mins, 300 texts, unlimited data £50 for the phone) Tempted by option 1 as seems to offer a lot more...
  • Foxtbh
    Foxtbh Posts: 117 Forumite
    What process did you get through to get those offers?
  • Foxtbh
    Foxtbh Posts: 117 Forumite
    It gets better, seems there has been such 'overwhelming' desire for the... Desire.. that there are none left in the country.

    Presumably as a result of the twitter people giving them away on 15 quid a month contracts before somebody called a stop to it and they went into denial mode.
  • demaine04 wrote: »
    I found a deal on mobiles.co.uk the other day for a HTC Desire, 12 month contract, 300 minutes, unlimited texts and unlimited internet for £40pm. The deal was with vodafone and would cost £29.99 for the handset.

    As I'm at the end of my 18 month contract I rang vodafone to get them to match the offer and they said they couldn't. So I asked for my PAC code and that was that.

    Then the day after I got a phone call from Vodafone asking why I was leaving etc. I explained and the guy offered to match the deal but with 600 texts and the handset for free.

    So I agreed and was told that the handset was out of stock at the moment and that I would receive an email containing the wrong deal information but that he would send an email with all the correct details in.

    When I got home and checked my emails there was one stating I'd signed up for a £30pm 24month contract but no second email confirming what was agreed on the phone.

    I immediately called up and enquired about why I had not received the correct email. The lady asked me what I agreed and I asked if she could confirm it to me, just to see what had been put on the system as aposed to her just agreeing with what I told her.

    She read back word for word what I had agreed (12 months, free handset etc) and said that because it was out of stock the deal would not be changed on my account nor would an email be sent until the phone came back into stock.


    Following on from the above I received a letter today confirming my "24 month contract" with 7 days to cancel.

    So I rang them and explained the situation being passed from person to person each saying that I agreed a 24 month contract rather than what was actually agreed.

    Finally I got through to Chris Grayling who provided customer service on a whole new level - and that isn't a compliment.

    Chris used lines such as;

    "Well the deal you say you agreed isn't available - you can't just go making deals up."

    When asking if the original advisor had left notes of our verbal agreement - "Never mind the notes, let's not get into that - whats been done has been done"

    When Chris said he had sorted out the issue and put me on a 12 month agreement I was told it would be 7-10 days to receive the handset. I asked if this would be 7-10 days from the original 7-10 days advice or another 7-10 days. Chris responded with;

    "It's due to the volcano. Unfortunately getting people back from abroad is more important than your phone".


    I'm one of the calmest people around and he managed to turn me from a disappointed customer to an enraged one by the end. Why should I stay with a company that treats it's customer with such contempt and with a lack of concern regarding mis-selling.

    I've heard so many complaints about customers being told one thing and given another. However I always believed action would be taken against these people - but apparently not. Vodafone couldn't give a damn as long as it brings in the money!
  • Vodafone are using the volcano as an excuse now. I don't doubt it caused them supply problems and no one is disputing that, but the situation was the same *before* the volcano erupted. Vodafone should still know where their deliveries are.

    I was told today "2-4 days" ... but even that guy admitted he just plucked those figures from thin air. He actually had no information to base that on! Someone else said I would get it "Thursday". Someone else said "7-10 days". All of which I heard last week as well!

    I don't mind waiting but I can't see why they just can't state what the situation actually is rather than making stuff up.

    A mobile phone shipment is going to make no difference to people stranded abroad. It's not as if they going to kick people off a plane and sit a pallet of freight in their seat instead!

    It would also help if Vodafone were honest with new customers who are happily placing orders for phones that don't exist. At no point are Vodafone telling people the truth about their delivery "estimates" ... and why oh why were the twitter team dishing out amazing deals for the Desire when they knew full well there was no stock and they already had hundreds of orders going nowhere. Why did they launch a new phone with almost no stock in the first place? That was simply planning for a public relations disaster.

    As a network I can't fault Vodafone ... but their customer service over the last few weeks has been a shambles.

    Come on Vodafone sort yourselves out!
  • voyager7
    voyager7 Posts: 207 Forumite
    There is a romour on the Vodafone eForum saying that due to the delay Vodafone are shipping the Desire with a free 16GB memory card!

    http://forum.vodafone.co.uk/topic/58373-htc-desire-500mb-charged-conformation/

    Unfortunately, was told today that the info is incorrect and all Voda desires are shipped with 4gb cards :cry: And they are out of stock untill "the weekend" Grrr
  • Foxtbh
    Foxtbh Posts: 117 Forumite
    edited 28 April 2010 at 8:38PM
    Its ridiculous that whilst everyone was sitting here willing to pay £25-£35 a month for a Desire, Vodafone had a department virtually giving the things away at 15 quid a month!?

    No wonder there are none left.

    And now they are giving them all 16gb memory cards? As if a £400 handset for 20p a month isn't already enough!?
  • Corsa_Lady
    Corsa_Lady Posts: 92 Forumite
    Xmas Saver!
    Oh no, have just seen the new Nokia N8 press releases going to be a long wait for my upgrade :(
    "Six by nine. Forty two." "That's it. That's all there is."
    "I always thought something was fundamentally wrong with the universe" :idea:
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