Vodafone Retention Deals

mmuk99

i was offered £25 p/m with the desire for £29 from vodafone last week (upgrade). 300min, untld text, unltd internet. i called today and lady goes that theres no record of that offer. but the same guy that offered my this offered me the x10 and that has been noted on the system.

hmmmm...dodgy?? anyway i want £20 month.

5mile

Well after my own experience with retentions I refuse to accept anything unless it's in black and White.

Surely vodafone must do some kind of monitoring?

Anybody had this kind of experience with t-mobile?

simon1_2

Well I have had enough. After reading of some of the great upgrades people are getting on here and other forums, I rang to day to order my PAC number. The guy said he'd try and do me a 'really great deal' to stay after I told him what I had already turned down (which was £20/mth x 24mths PLUS £80 handset for 300 mins). Told him I objected to paying for the handset after seeing others who have not had to do so.

He comes back and 'offers' me - £30/mth x 24 months, free handset and 600 mins. Ooh - wow. The same as the offer on their website and MORE than the offer I turned down.

What a joke.

cedar404

Quick question for the VF reps who visit the thread. Will VF cut deals on refurb iPhones for existing customers ( like O2 do ) who are eligible to upgrade ?

Regards.

Vodafone

Hi dkemp1,

I’m positive we can get this resolved for you. Please can you email Vodafone Web Relations Team directly and make sure you put the code WRT135 in the subject to ensure it reaches us.


Shaun, I’ve passed your details onto the Team to get in touch.


Bubblesmoney, we’re here to help both ex customers and current customers! If you or anyone else would like to get in touch, you can email us as above.

We ask for MSE names so that when we receive the email, we can see what you’ve posted and therefore gain an understanding of any issues we need to resolve.

You don’t have to provide this if you prefer not to, it just speeds everything up.


Mmuk99, please get in touch with us (again as above) and we can look into this for you.

Kind Regards,

Jenny
Web Relations Team
Vodafone UK

mmuk99

tried using the contact form....error!! unsuprising. 'page not available'

Vodafone

Hi mmuk99,

I'm sorry to hear that your having problems getting through on the contact us page, could you let me know whether you have been able to get through to us yet?

Thanks,

Espi
Web Relations Team
Vodafone UK

mmuk99

there is an error on the page.(Error:The page you are trying to access is not available. Please contact the administrator for more details.)

tried firefox/ie.

no luck.

Tumbleweed

Following the email I sent last week, I received a call from the web relations team yesterday and arranged for an HTC Desire for myself and my wife. Although not quite as good as some of the deals posted (I've to pay £63.61 for each handset) I was offered 300 mins, unl. text and web for £25 per month on an 18 month contract.

I did ask about the deal that robbiekhan mentioned earlier in the thread (free handset, £25 per month, 18 months) but was told that vodafone couldn't match it now as that promotion had expired on saturday.

three1ne

Helen from Vodafone called, I wasnt available so called back and got offered a worse deal that is on the f-ing website AGAIN.

On the website £30 for 600mins UT UL.
I was just offered £30 for 300mins UT UL.

I only phoned up because I assumed I would have at least been offered something reasonable. Didnt try haggling as I'm not bothered.