MSE News: BT to hike broadband and call prices and charge TV customers for BT Sport

Tyler_Du

Are people calling and speaking to the retentions dept to get offers ?

poppasmurf_bewdley

Tyler_Durden_UK wrote: »

Are people calling and speaking to the retentions dept to get offers ?

No. I got my offer from the first person I spoke to. And she was based in this country too, not India or wherever BT have been using for the past few years.

nigel3535

Just tried To leave BT this week, after receiving my email about next price hikes. So I went to sky , out of courtesy I phoned BT to cancel, 30 minutes of haggling with there retention team and price matching I eventually told them I wish to cancel ..great goodbye BT.
Now they have billed me £202.66 for leaving my contract early !!! Not sure where to go with this ? but MSE and Regulator saying one thing and BT as always making there own rules up.

nigel3535

Just tried To leave BT this week, after receiving my email about next price hikes. So I went to sky , out of courtesy I phoned BT to cancel, 30 minutes of haggling with there retention team and price matching I eventually told them I wish to cancel ..great goodbye BT.
Now they have billed me £202.66 for leaving my contract early !!! Not sure where to go with this ? but MSE and Regulator saying one thing and BT as always making there own rules up.
Nigel3535:(

RMC1999

I called BT - the only change I have is my call charges. Does this mean I could cancel?
They've been an absolute nightmare so far and I've only been on the contract for 2 weeks...Would love to scape before they do me too much damage!

Andypolack

BT have a 10 day sale on at the moment, so you should be able to haggle with these additional benefits...

http://www.productsandservices.bt.com/products/

I spent a pretty fruitless 30 minutes to haggle back to my current contract price. I did cancel my TV. Only just found out about the sale so I will go back armed with this again.

mark61120

Not put through to retentions The first person I spoke to made me the Infinity 2 offer for £34.99 and wouldn't budge on the price increase. Twice I asked to be put through to cancellations and he just kept talking. He then put me on my 30 day notice to quit!

sharpshot

RMC1999 wrote: »

I called BT - the only change I have is my call charges. Does this mean I could cancel?
They've been an absolute nightmare so far and I've only been on the contract for 2 weeks...Would love to scape before they do me too much damage!

Have a look at this. https://www.ofcom.org.uk/__data/assets/pdf_file/0027/29682/guidance.pdf
If you think BT should release you from your contract, read them the relevant line over the phone and tell them you will complain to Ofcom if they don't abide by their guidance. Hopefully that will work. BT have been a nightmare for me since May last year, if something goes wrong, they seem incapable of fixing it. They only have themselves to blame if people want to leave after they raise prices for the second time in a year.

They will probably send you an email and text saying they will charge you termination fees after agreeing to let you leave, That's what happened to me but they told me that was a mistake.

dauwalder

We moved from Virgin to BT signing a new 2 year contract last May which took them over 6 weeks to fully install. We spent hours on the phone to them at the time.

Now just 7 months on they have increased BT Sport prices from zero to £3.50 PM and our broadband by £2.50. Overall this amounts t a 15% increase on the original offer that brought us over from Virgin with who we were with for 11 years.

Been on the phone to BT this morning past from pillar to post. They couldn't explain why things had gone up so much but directed me to the contract where they reserve the right to change prices. I said that was fine but most consumers would expect a rise by no more than the rate of inflation -not 8 x as much.

The annoying thing is that the package I originally on is still available at just £1 more than I'm had my offer at.

They are making offers to draw customers in that they just cannot maintain.

They make it almost impossible to get you speaking with their decision makers yet can't justify the rise.

The whole process of trying to speak to the right person there just demonstrates their contempt for their customers time. They seem more interested in getting new business and clearly don't want to retain it after only a few months

Going over to BT has been a total time wasting exercise.

With the knowledge I now have I feel that I was lured over from Virgin with dishonest marketing. I am now moving away from them they do not deserve my business.

qazsed321

Doc_N wrote: »

And yet they offered me £25.99 for Infinity 1 - but only after the switch process had started. Prior to that it wasn't an option that was available.

A lesson there, maybe?

what do you mean by after the switch process? did you take an offer from another provider and then they offered you the infinity 1 deal?