Sky to put up prices in March

DonnySaver

I had a letter from SKY over the weekend to say my bill is going up by £3.50 a month. I only take TV services off them and this rise works out at over a 10% increase. I'm in contract until September this year. Is there anything I can do? It seems a bit cheeky of them, especially as it seems I'm going to lose Discovery & Eurosport channels this week.

teddysmum

DonnySaver wrote: »

I had a letter from SKY over the weekend to say my bill is going up by £3.50 a month. I only take TV services off them and this rise works out at over a 10% increase. I'm in contract until September this year. Is there anything I can do? It seems a bit cheeky of them, especially as it seems I'm going to lose Discovery & Eurosport channels this week.

People are saying that you can leave because of the Discovery loss, but only if/when it is confirmed.


Unless you are paying full price for tv, the increase should only be the percentage of full price that you pay. eg if you have 60% off, you should pay 40% of the full increase.

arthurx1234

Find below a response from sky regarding the above.
In my opinion they are saying "complain as much as you like, but its out of our hands"

Any advice regarding how to reply


ARTHUR BREXIT



We have worked really hard for more than a year to get a deal done for our customers with Discovery, so we are disappointed with their misleading claims and aggressive actions. We now feel it’s time to set the record straight. Because despite our differences, we love Discovery too.

We were prepared to pay a fair price for the Discovery and Eurosport channels and invest more in those channels to make them even better for our customers. We have offered hundreds of millions of pounds to Discovery, a $12bn American business, but that wasn’t enough. They asked the Sky Group to pay close to £1bn for their portfolio of channels, many of which are in decline.

Sadly, we have now had to prepare for Discovery to take their channels away from Sky customers, as they have threatened to do. It is Discovery’s choice to do this, not ours. We never left the negotiating table and they haven’t come back to it since they made their threats public this week.

Sky doesn’t boot channels off our platform. If Discovery don’t want their channels to disappear, as their public campaign suggests, they could have made arrangement to stay on Sky, including free to air with advertising funding or with their own subscription, but they’ve chosen not to do so.

Our commitment to our customers is this: We will spend every penny that we were going to pay to Discovery on more and better content that our customers value. This will come from sources around the globe and home grown shows and documentaries from the UK. We will continue to offer customers a huge range of content including hundreds of shows from The History Channel, National Geographic, PBS, Sky Arts and Sky Atlantic, along with more amazing sport on Sky Sports Mix, available to all our customers.

We hope our customers understand that we have been working on their behalf and will always do that. We thank them for their support.

If you have any questions about the changes, you can find more information here: sky.com/channelchanges


With kind regards
Viewer Relations

[Deleted User]

Were the other threads on this not enough for you?

arthurx1234

Colin_Maybe wrote: »

Were the other threads on this not enough for you?

Thank you so much for your helpful reply

[Deleted User]

arthurx1234 wrote: »

Thank you so much for your helpful reply

Lol, I actually thought it was you who'd clicked the like button.

cajef

http://forums.moneysavingexpert.com/showthread.php?t=5592264

heygringo

My B/B & 'phone contract was due to end 25th Jan. I ran SKY on 21st to ask why I'd had no notice of a new contract & was told that my costs would go up when this contract expired. So I did the usual & asked for the same contract as I'd had for 2016 or ask for the MAC number as I wasn't happy. The agent then spoke to her boss & came back with the same deal I'd been on in 2016 for the next 12 mths. So I went ahead with it & duly received the new details by email. 5 days later I get the email saying this new price rise that's now been in the press will apply to me from Feb 1st. I think that's most unfair, because if I now decide to leave SKY. I'll have to pay exit charges, because my new "contract" has just started. :mad:
I wanted to put this comment after the item in MSE about the SKY price increases where others had left their comments, but I needed to use summat called DISQUS??? That's why I've used the forum.

Marcio45

Heygringo. Doesnt matter if you just renewed your contract. If your price is going up you are allowed to cancel. Just call them and try to do a new deal.

arthurx1234

Colin_Maybe wrote: »

Lol, I actually thought it was you who'd clicked the like button.

Doh!:rotfl:
:doh: