Sky to put up prices in March

[Deleted User]

Shedgal83 wrote: »

I had sky talk, broadband and q box installed in January. A few weeks later and after noticing that the broadband was going to have a price hike, I received a call from BT offering me broadband with free BT SPORT (which I was paying for extra) so I moved to BT. Now I thought I was perfectly ok to move without being charged from Sky seeing as they’d notified me of an impending price hike, but they’ve sent me a letter saying they’re charging me £155!!!
Where do I stand on this? Do I have to pay this? It seems a hell of a charge!

Once they'd notified you, you had to call them to tell them that you were breaking the contract due to the price rise. I'm guessing you didn't do this so they're charging you for the rest of the contract which you breached.

phillw

Colin_Maybe wrote: »

Once they'd notified you, you had to call them to tell them that you were breaking the contract due to the price rise. I'm guessing you didn't do this so they're charging you for the rest of the contract which you breached.

With my experience of other ISP's, even if you do call them and they make a note of it then you still will receive correspondence saying that you will be charged an early exit fee.

It normally takes a second phone call for them to actually apply it.

geoff_s---r wrote: »

Once a company holds, say £79 cashback pending, they can happily put up their prices say £50 on a previously agreed 12 month contract, without loosing customers, as they've made it 'economically impossible' to leave, as leaving has been made an irrational thing to do.

Cash back isn't guaranteed, so it's perfectly rational to wait as long as possible for the cashback and then ditch sky to chase another deal. It depends on what other deals are being offered.

quidco estimate my cashback a couple of weeks before the 30 day deadline for switching, if it gets pushed back then I'm seriously considering leaving anyway. I'm not going to let the idea of cash back turn into a red bus.

gwapenut wrote: »

Does anyone know, from experience, whether renegotiating after a month or two due to price rises does or does not tend to void the pending cashback?

I got topcashback from BT when I renegotiated within the first month. I don't know if that is something you can rely on though.