Free hotel stays

TBeckett100

just had the Ascot hotel email (i never contacted them - funny wording), I have emailed them back asking for the t&c's that invoke the claim and I have emailed the USA HQ.

I thought we had got over all this, seems as though we havent.

blindman

TBeckett100 wrote: »

just had the Ascot hotel email (i never contacted them - funny wording), I have emailed them back asking for the t&c's that invoke the claim and I have emailed the USA HQ.

I thought we had got over all this, seems as though we havent.

I've had no revoke of the refusal by Gatwick yet.

Nordictat2

Well i got a message on the day of my stay (of course I had another room booked at another hotel by then) and didn't get THAT mail til I came back from London (yesterday) saying I wouldn't be charged for my room at the Ramada. I explained to her that I was very annoyed at how I was treated..blah blah and her reply:

"I would like to resolve this situation with you, to allow you another chance to enjoy a night away. I will be sending you a check in the amount of $200 US funds, for the inconvenience."

So...that's good news as I can use this money towards Christmas gifts hehe :j

TBeckett100

have you emailed america, the person who agreed it.

I am a bit confused.com about all this. I can see me packing a suitcase for my holidays and a suitcase for all the emails.

taxiphil

I can't believe the UK operation are still cancelling free stays. It looks like the UK and US operations have completely locked horns and neither side will back down! What an absolute fiasco.

Nordictat2

well I got money from them for a stay that I never paid for so I'm happy with the outcome

mountainchrisriver

Well, no reply from the USA in my inbox from the email I sent over weekend, so sent another one over there requesting an answer by the end of their working day today, as to whether I can still claim my free night in Chester... :rolleyes:

Hopefully should have an answer by later this evening! Will keep you posted in any case...

TBeckett100

just got the red breast to sort out my other halfs Ascot booking. got a confirmation back all ok. have now forwarded it to the hotel for final confirmation,

TBeckett100

just a thought, if i do get my stays, do you think they will allocate me the worse room possible?

mountainchrisriver

Wow quick reply... at least they can do customer service in the US (never thought i'd say that!):

Dear mountainchrisriver:

Thank you for contacting Ramada Corporate Office. I do sincerely apologize for the delay in our response to you. We have confirmed that your Best Rate Free Night will be honored by the hotel on your date of arrival.

Should any issues arise on this matter, please do not hesitate to contact me directly. Again I do apologize for the delays in the handling of this matter.



Red breasted bird !!
Supervisor
Wyndham Hotel Group

Will now forward this to Chester to get a final confirmation; just as TBeckett100 above...