Free hotel stays

taxiphil

RESULT! From the red-breasted bird...

I do sincerely apologize. If you can please send me a copy of your credit card statement I will send a check to you to reimburse those charges, as well as I will add $100 for you to enjoy your free night on us, another time.

xxxxx xxxxx
Supervisor
Wyndham Hotel Group

:T :T :T

TBeckett100

!!!! me - what a climb down!

TBeckett100

have fun cashing the cheque!

bdmum1

Brilliant news taxiphil; well done for perservering. All the free movies you can cope with now! Bet you're tempted to go back to Chester to see the receptionsist's face!

TBeckett100

i am sure she will be "wide eyed"

steveandel

Great result! I'll try e-mailing the original person from Wyndham who approved my claim and see if they can overturn Ramada UK's decision to charge me for my free room for next week!

blindman

TBeckett100

Any news of Gatwick??

TBeckett100

Blindman - its all back on - i had an email from the W Group (cos i emailed the lady who approved it and got the following -

Dear Mr. Beckett:

Thank you for contacting the Ramada Corporate Office. I do sincerely apologize for the delay in our response to you. We have confirmed that your Best Rate Free Night will be honored, by the hotel on your date of arrival.

Should any issues arise on this matter, please do not hesitate to contact me directly. Again I do apologize for the delays in the handling of this matter.

Red Xmas Card Bird
Supervisor
Wyndham Hotel Group
Phone: 605-229-8071
Fax: 605-229-8938

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Original Message

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From: Tom Beckett [mailto:tom_beckett100@hotmail.com]
Sent: Friday, September 28, 2007 8:13 AM
To: Fruity, Sarah Parker's middle name
Subject: RE: Ramada BESTRATEGUARANTEE - 15164 - Beckett - 000000


Regarding the email below, I have received an email from the hotel (Rhymes with spanner) to say this is not valid.

I abided by the terms and conditions and have your agreement. I have also a group of people who have booked (but are paying)for 5 rooms the same night. Unless this is dealt with, I will cancel all their rooms as well.

Please inform the hotel that under law they cannot make retrospective changes to agreement and that I shall be spreaking to the press regarding this.

Please come back to me as soon as possible. I would have expected better froma worldwide chain such as Ramada.

Tom Beckett

mountainchrisriver

Wow, you go away from this site for a day and soooo many things happen!

I emailed the original US person that confirmed my free night on Friday but they are out of the office until Monday so hopefully (fingers crossed) they might yet honour the guarantee by the sounds of other folks experience...

Sounds like the whole situation is being really badly handled; what is their UK media and customer relations dept. doing?!

Will anyone be using this new confirmed free night stay before Friday 5th Oct? Has anyone forwarded the response from US to the hotels concerned in the UK, to see what their reaction is?

ps. Tbeckett100, you may want to edit out your full personal email address from the last post you made!

pps. like this new game of guess who i'm refering to from Ramada without actually mentioning their names!

PPowers

So is it worth emailing again to get the guarantee and if so what shall I write??