Free hotel stays

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I too have received the stock standard we have reviewed and are unable to find this price match type email.

So I have sent them the screen shot. Should they tell me that this is not acceptable as they need the final booking screen I will argue that nowhere in their rules does it show this.

Nordictat2

MKUX3 wrote: »

i tried to get two rooms free at l ivingston but they say only one per household. i am probably just going to cancel the free room as it is a double exec large but i can hardly pile the 4 of us into it? CAN I??

Can u not just give it to another family member ?

GlennTheBaker

I made a booking yesterday around 4pm and immediately submitted a claim. I got a reply today at 4.20pm saying that they couldn't find the cheaper rate. I sent a screenshot of the Expedia rate at the time and they say they need the final confirmation screen to honour the claim. I have politely pointed out that it took them over 24 hours to respond and that I have provided them with the evidence they requested - therefore they should honour the claim.

The reality is that I have 5 successful claims already so if this one goes tits-up, I'm really not that bothered!

RedBern

I've messed up I think. My booking was for 4 x exec rooms - they are honouring the pledge but only on one room.....

This is the response ....

This is because there was an update on only 1 reservation for the free night. The other reservations do still stand but do not have a free night. When the rate was changed to Zero dollars and saved it automatically sends out a new confimration email on any changes made to that room reservation. As I have stated in the previous email there are four rooms booked for you.

any suggestions for a reply to Darci?

dmg24

Am sure the t & c's do state one room only, so possibly best just to cancel the other rooms?

Edit: Yep, it does:

Only one free room night will be offered per stay. A room night means one guest room for one night, regardless of the number of rooms or reservations booked by the guest.

ukradios

Sam_Bee wrote: »

UKRadios, just wanted to say I love you! 1 free night in Bristol coming up!

Hehe! Didn't even realise we had a Ramada down here! if you want to make up for it, can always buy me a drink in town!

Lucy_Lastic

Ramada Encore Bournemouth, 19 & 20th Dec £69 per night. Booked it with Ramada.com then found it's no cheaper with Expedia - damn! I guess I missed the boat. (Tried HotelPronto too - more expensive)

Ah well........

jonnyjackov

littleange_com wrote: »

Mine still says "Executive Room One Double"

Have you received a "your hotel reservation confirmation" email for each booking as well as the best rate guarantee email?

I have received one for one but not for the other, are we ok as long as we have the confirmation number?

I emailed them to ask if my FREE room had been changed to just a double, and recieved a reply within the hour to say my stays would still be in executive rooms - so we are all ok there:)

I too only recieved one email with the price changed to zero, but when I enter the confirmation numbers into the Ramada website both rooms now say free.

SOOZE_2

0501clair wrote: »

Hi I booked a Ramada hotel in Birmingham this afternoon and straight away submittde the claim form, the booking on Expedia was £13 cheaper, I have just had an email from Darcy who says she cannot find the cheaper rate. I have sent her a copy of the screen grab and stated quite clearly that " I do hope Ramada honours their own policy and expect a response shortly"

I'll keep you informed. And I can post Darcy's email address from customer services if anyone wants it?

I booked Birmingham and having no joy . Also been told they can't find the cheaper rate I sent a copy of the screen they say it needs to be the final confirmation page.:mad:

MKUX3

i was the person trying to get the 2 rooms as we have 2 children but i only got one room free, soi i have phoned the hotel direct so the lady says that she will give us a family room, well put in an extra bed and i said and this is definately in the free room and she said yes and gave me a no also so i think we are sorted.

well i hope so