E-on/ MSE Fixed 1 Year Collective Sept 2015 - Stay or wait?

Devonjem

In addition to the lack of loyalty being shown by EON, in my renewal letter it says the cheapest tariff for me is the EON EnergyPlan (i.e. their basic rate) yet it is clearly obvious to me that the fixed 2 year v9 is the cheapest. Not pleased EON. Show some loyalty.

SpanishBlue

I find it astonishing that EON, (by not offering the new tariff to existing customers) are practically pushing them away to rival energy providers.

Strange way to run a business.

Like many previously loyal EON customers, I'm off to join a rival.

greatgimpo

greatgimpo wrote: »

No mutual loyalty then?

Devonjem wrote: »

I am with EON. Why no loyalty to customers who have shown faith in you?

Confuciusone wrote: »

NO it's not on, obviously customer retention is low priority.....I'm off.

No comment Malc?

FOREVER21

E.ON_Company_Representative:_Malc wrote: »

Morning Pete

We launched this tariff today but availability is limited. If I might explain, it's only available through price comparison sites and for new customers. It won't appear on our website and our advisors can't switch anyone to it.

Hope this explains.

Malc

This is not on EON, WHERE IS YOUR CUSTOMER LOYALTY.
I would have expected a deal for EXISTING customers only.
Malc I know it is not your fault but please pass this on to senior management.
I have sent an e - mail to customer services to express my complaint.

Raine_E_Day

I totally agree with above posts. EON have served me well in past. I see Malc, EON rep, has responded to a later post than mine. I would have appreciated an answer as to why EON have decided to switch me at end of 2015 Collective to Economy 7, just because there is a metre in situ (never used for 15 years). Post #54 refers. I hope my transfer to BG is swift and straightforward. I am very disappointed in EON's approach to existing customers.

Logen

I'd like to add my voice to the clamour of disappointment that EON are restricting their latest tariff to "new customers only " (does anyone remember the Nationwide Building Society TV advert of a few years ago?).

Perhaps if more existing customers express their disapproval of this policy, and Malc and/or Helena pass it on, then EON will reconsider and make their tariff accessible to all.

footyguy

Confuciusone wrote: »

NO it's not on, obviously customer retention is low priority.....I'm off.

Wow, first post since 6 years of joining MSE! :eek:

Hello! :hello:
(althogh I have the feeling we have heard from you before... :cool:)

shazzablue

greatgimpo wrote: »

No comment Malc?

agree with all of the above,why not offer loyal customers a deal?.new customers only?....strange way to do business.:

NittyGritty

reminds of when E on released around 3 or 4 new tariffs within Days of each other earlier in the year,


v18 v19 v20 then it came to v21 i think it was, where it was nearly £250+ more expensive than the previous one lol


i dont think E on knows themselves how to keep/get new customers with their marketing at times

shazzablue

Sugarcandy wrote: »

I switched to that Eon deal today, hope I have done the right thing!

you have,cant complain about their customer service,tesco points which you receive just for paying your bill,and easy to navigate website.....just a pity as others have said that customer loyalty is non existent.