Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

DCFC79

Dmh wrote: »

Hi all, need some advise please. I booked a hotel with hotelling.com for a trip in sept. Until today hotel said everything was still ok and I didn't owe them anything. Double checked today and now that is not the case . They have offered me the same booking but for £240 more which I've accepted. Luckily I paid for the original booking by post office MasterCard. My question is do I claim back via s75 or chargeback, also can I claim the £240 additional cost back? Many thanks in advance, Donna

Is this related to Low cost holidays?

If not you should start your own thread.

Dmh

Hi yes, hotelling.com was part of the low cost holidays group

whitewater_2

Bramwec69 wrote: »

I have made a claim through section 75 Tesco credit for the difference it cost me to rebook accommodation when low cost holidays went bust. I had paid for 2 apartments. Tesco are refusing to fully refund because 2 names out of the party ( mother and mother in law ) have a different surname . Can they actually do this ?

If you claimed under section 75 yes they can, section 75 only covers for yourself, the likes of kids of yours that you travel with and wife/husband would usually be ok as there is a reasonable expectation you may be treating them but mother and mother in law they would have right to say no too.

Ironically a claim under chargeback would get you the full amount back

jonesMUFCforever

whitewater wrote: »

If you claimed under section 75 yes they can, section 75 only covers for yourself, the likes of kids of yours that you travel with and wife/husband would usually be ok as there is a reasonable expectation you may be treating them but mother and mother in law they would have right to say no too.

Ironically a claim under chargeback would get you the full amount back

Chargeback would have got the original amount back not the difference in price ie consequential loss.

whitewater_2

jonesMUFCforever wrote: »

Chargeback would have got the original amount back not the difference in price ie consequential loss.

There is that, both schemes have downsides and upsides.

N4t4lie

Dmh wrote: »

Hi all, need some advise please. I booked a hotel with hotelling.com for a trip in sept. Until today hotel said everything was still ok and I didn't owe them anything. Double checked today and now that is not the case . They have offered me the same booking but for £240 more which I've accepted. Luckily I paid for the original booking by post office MasterCard. My question is do I claim back via s75 or chargeback, also can I claim the £240 additional cost back? Many thanks in advance, Donna

Have a look at Martin's piece about Section 75, Hotelling.com is most likely to be considered an intermediary and then Section 75 won't apply I'm afraid (unlike if you book a flight & hotel package) and you'll have to claim under chargeback, that will only cover you for the original cost of the accommodation though. Check with the card issuer just in case, you never know.

Interesting that it's taken six weeks for them to realise they are not getting paid, just when this was looking like it had all been sorted out it starts again...

thekingoflangley

Is everyone who has received a chargeback confident they will hold onto it and that LCH's bank won't challenge it?

nicolaclare

Hi,

I've already received the money, but TSB Told me in an email that I have to wait 45 days and then I may keep it or they will take it back.

PaulyD

Been following this thread with interest. Paid for accommodation only on Visa Debit (first time in my life I've used a debit card for something like this...typical!) with LCH for a holiday end of September. Paid my final balance early July and a week later it all goes pear shaped. Gah.

Taking information from this site (thanks all) I filed a chargeback claim with HSBC on July 20th - I went into my local branch with paperwork, the clerk there was super helpful and printed off additional screen grabs of the transactions and sent off the package. HSBC have confirmed receipt on 22/07 but have since been a closed shop, despite a couple of personal visits into the nearest "main" branch. I've been advised (via my online message service) I have a 7 week wait from 22/07, so by the end of next week I'm hoping to have further info. Anyone else has anything from HSBC on this one?

**Received a phone call from HSBC today, requesting further documentation about length of stay, proof of non-reservation from hotel etc. I've sent this over and on the basis they received the information today, the guy asked me to call back in 24-48 hours for further information. Fingers crossed. Will update accordingly**

**HSBC have paid me my "refund", and the 45 day countdown begins!

Middle_Sister

Just got the £80 I paid as a hotel deposit with Low Cost Holidays with my Tesco Visa debit card paid straight into my account. Low Cost Holidays made the booking thru Jumbo so the hotel hadn't been paid anything. Good news though.