Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

Delete33

Hi Folks, just checked my Bank Account with Halifax and the payment is in Plus £150 compensation Whey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:T:j:beer::):):):):):cool:

whitewater_2

Just had a call from sainsburys.

LCH replied in regards to the chargeback, but with little information so sainsburys have stated that the credit will stand unless they provide further information to dispute the credit.

Anyone had any similar?

deddogblues

I put in a visa charge back claim to Nationwide shortly after LCH went into administration. I received a request for more information at the beginning of August which I sent a couple of weeks later.
Today I received all my money back, a total of £474.78 and the hotel room that I re booked was £200 less than the original booking.

Lincolnlady

I had an email yesterday from the administrators which said

IF YOU HAVE RECEIVED A REFUND FROM YOUR CREDIT/DEBIT CARD PROVIDER, INSURER OR BY OTHER MEANS, YOU ARE NO LONGER A CREDITOR OF THE COMPANY AND THE FOLLOWING DOES NOT APPLY.

I presume from this that charge backs will not be contested otherwise you'd become a creditor again.

PaulyD

I also received this email and was thinking along the same lines.

To those who posted earlier in the thread back in early August, have any of you guys had the claim contested?

glenwells

Hi

I too got that message from the administrators

“ IF YOU HAVE RECEIVED A REFUND FROM YOUR CREDIT/DEBIT CARD PROVIDER, INSURER OR BY OTHER MEANS, YOU ARE NO LONGER A CREDITOR OF THE COMPANY AND THE FOLLOWING DOES NOT APPLY.

I hope that I am wrong but does that means some people have been paid out in full already - 'no longer creditors' will be accounted for out of the dwindling bond.
If so banks like Barclays that have been messing people around have yet to claim a piece of what is left from that £1mill bond for their customers?
It would explain why Barclays have not paid out (many!) customers as they are waiting for that meeting to take place. As in the administrators meeting to vote on directives of how to proceed to pay off companies then people they owe money to. If it is the case then Barclays customers are going to get sod all from what is left due to the bank taking months+ to 'investigate' their customers claims!

When I do get the bums rush from Barclays I am alomst looking forward to informing them of the amount of my business they are going to lose as a result. My anger is of course directed at Lowcost holidays primarily - I hate being ripped off!!
It does seem more likely that Barlcays customers will be last to the buffet table and nothing will be left?

N4t4lie

Interesting posts about the bond. With my limited understanding of company insolvency, any claims made through credit/debit cards would not come from the bond, I think from what I have read (there are a few articles on the web relating to chargebacks when Comet went under) the money comes from any remaining assets the company has before it is allowed to be officially be dissolved.

It seems pretty obvious that if you got a refund from another source that you would no longer be entitled to anything from the administrators and for those with no other means of redress they may get something in addition to the pittance from the bond. Also looking at the email I'd say that the meeting is for creditors of LCH and has nothing to do with the bond which should probably be totally separate.

As for Barclays, maybe time to chase Faye at MSE as there was supposed to be an update given in an article 30 August on the main site from them and they seem to have avoided it. Other banks have been a lot better about this. Maybe contact them and make sure you use the word 'complaint' to make sure they action your enquiry.

Former_MSE_Faye

Just to confirm what N4t4lie has said, I spoke to the administrators on Friday and they confirmed that banks and card providers who refund customers via S75/Chargeback will themselves become creditors of Lowcost. So as far as I am aware, the Spanish bond would be unaffected.

Following up with Barclays is also on our to-do lists.

Angie_Read

Hi everyone,
Only just discovered this forum and wish I'd come across it earlier. Like everyone else I've played the waiting game and continue to do so what with the 45 day wait after my full refund from Nationwide. Fingers crossed for a good final result but it's been saddening and heartening to read everybody's posts. Like others on here I'm waiting to hear if anyone has their refund taken back by the bank. Nationwide told me when I phoned that once they'd received funds back (from Lowcost's bank or the merchant acquirer??) in respect of the first customer's claim they (Nationwide) had paid out on - then a precedent had been set so provided we are all making valid claims then we should hopefully be lucky too. It's been a nightmare for all involved but let's hope we can all soon enjoy the holiday that we wanted and deserve. Will be keeping up with Martin and his great advice.

shaggymcfc73

hi there I believe your right with the level of money being claimed as we are trying to claim 2240 and keep getting asked to send more and more information and most of the info they already have but I think its a stalling tactic.
However 4 weeks ago we were told over the phone by a member of Barclays that we had been awarded a full refund and it would be paid into our account within 14 days and nothing paid rang them back for them to deny all knowledge of the conversation