Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

edited 18 July 2016 at 9:24AM in Overseas Holidays & Travel Planning
832 replies 114.3K views
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Replies

  • leylandsunaddictleylandsunaddict Forumite
    1.9K Posts
    Eighth Anniversary 1,000 Posts
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    gardner1 wrote: »
    Just checked my Lloyds account and they have taken back the refund they gave me on 17th august

    Who's taken it back?
  • gardner1gardner1
    3.2K Posts
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    Lloyds chargeback dept who are based in Asia:mad:are saying they sent me a SMS message and email in Aug/Sep last year (2weeks after I got refund) requesting hotel name and dates
    Told them I wasn't signed up for SMS messages and didn't get email,also that they got all info they asked for when I started chargeback...emails,copy invoice,screenshots etc which showed hotel name,dates and amount paid
    Had to be firm on the phone as they asked me write in to request refund...spoke to her supervisor then person above supervisor.Have been told it should be sorted by monday:rotfl:
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