Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

Tracey_Syrett

Richard_TR wrote: »

Thought it was always hot there although i don`t` venture that far (africa) its been baking in Spain recently so watch you don`t burn lol

It was ok about 20 degrees but did get breezy. I just sat in shorts and tshirts round pool cuz the water was freezing. We went very end November

Tracey_Syrett

Richard_TR wrote: »

Thought it was always hot there although i don`t` venture that far (africa) its been baking in Spain recently so watch you don`t burn lol

I'm putting my kids factor 50 on lol

Richard_TR

Tracey_Syrett wrote: »

I'm putting my kids factor 50 on lol

lol i might put a 30 on as i burn on my nose and forehead especially when its dark you can`t tell lol ,ah november only been to Holland in any November it was cold every day but friendly people.

N4t4lie

MT-BRUM wrote: »

I have still nothing from Nationwide original claim went in on 18/07 and subsequently all supplementary evidence has been submitted

Someone posted a while back that Nationwide were waiting on Visa to confirm that all claims would be met. I assume they want to be 100% sure of the money being available so they will not need to reverse any payments,

Maybe do a search on people who have posted about Nationwide and send them a message? If it's been longer than a week and you have heard nothing, give them a quick ring to see if anything has changed.

farhadhussain

I started on 16th July with PayPal..I suggest anyone who has paid through PayPal follow this process
Private message paypal through Facebook and then message them in their wall regarding your message.
They should get the ball rolling.

Good luck everyone and thanks to all on the forum who have helped us keep positivem

JoJo3

First Direct, N4t4lie. We were told last week that we are 'high up' on their list. Day 23 for us too! Good to hear that others of you on here are finally getting results.

N4t4lie

ses6jwg wrote: »

OK another update from Nationwide...


Spoke to the complaints team who were mildly more helpful...


Basically they have said that at this moment in time they are not refunding anyone affected by the lowcostholidays collapse who paid via a Visa Debit.


I was told this was because of two reasons:


1) Whilst they acknowledge that other banks are refunding they point out that this could only be temporarily and they do not want to refund and then have to reclaim funds at a later date.


2) They are waiting for Visa to make a decision as to whether consumers are covered by their guarantees.


Basically it seems to me like Nationwide don't want to refund people until they are happy they can claim the money back off Visa (I assume banks have some kind of agreement/ insurance to cover things like this.)


I was told they are gathering evidence and the only option was to wait.


Anyone else heard this?

MT-BRUM: There you go, found it, you are not alone.

N4t4lie

JoJo3 wrote: »

First Direct, N4t4lie. We were told last week that we are 'high up' on their list. Day 23 for us too! Good to hear that others of you on here are finally getting results.

If everyone that put in a claim gets a result within two months, then by reclaim standards that's really quick. I fought for a refund on a bodged kitchen for 18 months, so this is really fast as far as I'm concerned.

Check it weekly for updates till it comes back, no news at least means it's not been rejected.

Hester2006

My PayPal claim was escalated on the 15th I think. My name starts with a K so I don't think it is an alphabetical process. I did chase them on Twitter. I put in for whole amount and got back everything but flights. I hope that helps

N4t4lie

Hester2006 wrote: »

My PayPal claim was escalated on the 15th I think. My name starts with a K so I don't think it is an alphabetical process. I did chase them on Twitter. I put in for whole amount and got back everything but flights. I hope that helps

By holiday date?

I take it you haven't taken yours yet? If so when do you go? Just taking wild guesses as to how they are being assigned now for something to do.