Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

N4t4lie

Zirafa wrote: »

Has anyone had any luck with a VISA chargeback through Halifax? They told me I should hear something after 7-10 working days. Day 10 is tomorrow and I've heard nothing.

Stuart-91, see if you can get in touch with Zirafa. Their post was from 28 July, see if they've had an update.

Gmcnaugh

Good news for us. Originally paid by debit card and thought I'd lost my money. But thanks to MSE I thought I'd give charge back a go. I called my bank, Bank of Scotland, on the weekend after LCH went bust and after a wait of around 50 minutes was able to speak to an adviser who took my details and asked that I email proof of expenditure and details of the holiday to them. This I did but after 3 weeks I had not heard anything so called again. I got the impression my original application had been lost but after a short call I was given another ref number and told I'd contacted within 2 weeks. Well much to my surprise and delight on checking my account a couple of days later I found that a full refund had been made! Hat's off to BoS and more so MSE. I did not have to write to the bank, everything was done by email and phone. I had already rebooked the holiday and the transfers so getting the refund is an added bonus!

N4t4lie

Refund has appeared in PayPal account at half past ten in the evening!

Came good on their Buyer Guarantee in the end, thank you PayPal and thanks again to MSE for all the help along the way :T :rotfl: :T

JoJo3

Brilliant news, N4t4lie! Lots of positive stories now coming through for those who paid with PayPal - let's hope that those of us with banks (who are still dragging their feet) are successful too. I need to become more patient!

I certainly need to think carefully in future about how to pay for large purchases to avoid this happening again. Curious as to who has had the greatest success - PayPal, chargeback or section 75?????

Richard_TR

N4t4lie wrote: »

Refund has appeared in PayPal account at half past ten in the evening!

Came good on their Buyer Guarantee in the end, thank you PayPal and thanks again to MSE for all the help along the way :T :rotfl: :T

Great news Natalie cant be that much longer for me now nothing this morning though but day 24 in the house will i be the longest lol :eek:

Richard_TR

JoJo3 wrote: »

Brilliant news, N4t4lie! Lots of positive stories now coming through for those who paid with PayPal - let's hope that those of us with banks (who are still dragging their feet) are successful too. I need to become more patient!

I certainly need to think carefully in future about how to pay for large purchases to avoid this happening again. Curious as to who has had the greatest success - PayPal, chargeback or section 75?????

Just keep ringing your bank every 3 days for any updates you must getting paid soon fingers crossed (i intially thought a 30 day period its heading that way ).

Tracey_Syrett

Wow Natalie congrats. We're nearly there now just waiting on Erin hall & Richard & Arthur scargill to get there's then itl be a full house. I bet ur relieved.,

DealFinder2016

I have spoken to Barclays today and they seem to think a full refund via chargeback will be processed by 18th August (even though I only requested a partial chargeback for the hotel and transfers). My question is what happens to the Thomas Cook flights LCH actually paid for - do I now need to pay for these again?

Weezy79

Stuart-91 wrote: »

Hi everyone

Good to see refunds being processed for people. Has anyone heard from Halifax? I paid via debit card and launched by claim on 16th July and keep getting fobbed off by being told to wait 10 days every time I phone up. Starting to lose faith in them.

I've had the full amount transferred into my account, including the flight costs (which are still booked). Now just waiting to see if it gets disputed and whether they will take the flight money back...... :think:

glenwells

Hi,

Firstly congrats on your refund still waiting for Barlcays. Did you pay in two hits for the holiday? As in XX hundred deposit that included the full price for the flights and then later the balance which included Hotel etc?
Did you request a specific amount to be refunded eg the balance that was for the Hotel when you applied for chargeback?
If you are intending to still use the flights I would advise that you speak to the airline not worth the risk.
The airline were paid in full for the flights when you either paid in full (one payment) or when you paid the deposit initially.

Worst case scenario is that the airline will request that you repay for the flights - but as you got it refunded back thats ok. Best case is that they may say 'no need' as the payment is safe in which case you are quids in. The bank may request it back as if you you do use the flights as it is not 'services not received' but how will they know?
Like you I have requested an amount of £2,200 in chargeback from Barclays which was our balance for the hotel which was not paid for. We still intend to use the flights (next week) and if we get that before thenamount back I will be contacting the airline to be on the safe side.
Best of luck.
Glen Wells