Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

harrispb

Thanks once again for your advice.

This is my reply to their final response:

I do not agree with your final decision as at least 95% of accommodation is booked through third parties, such as Low Cost and not direct with hotels.

Any reasonable person reading the policy would interpret it exactly as I have done, the chances of a hotel ceasing to trade is virtually zero and the wording in the policy led me to believe that I was covered.

The wording used in the policy is very vague and the list simply says 'such as' as opposed to clearly stating what is and is not covered.

The policy also states 'third party companies', I also believe this to be a very ambiguous statement.

I do not accept your decision and I ask for a review before I begin an Ombudsman claim.

Clairegumb

Logged claim on 18th July with Barclays. Went on holiday as agreed would take the hit if not reimbursed and have come back and chased to be told still being dealt with but all paperwork received. Had a letter today (10th August) asking for more information regarding proof that hotel had not been paid along with transfer which I have already supplied. They have also asked for proof of liquidation which I thought was covered by the announcement on their website. I have tried to be patient but this is so frustrating as it appears they are just using delay tactics but wondered what others had provided as proof if asked?:mad:
Thanks

Richard_TR

Clairegumb wrote: »

Logged claim on 18th July with Barclays. Went on holiday as agreed would take the hit if not reimbursed and have come back and chased to be told still being dealt with but all paperwork received. Had a letter today (10th August) asking for more information regarding proof that hotel had not been paid along with transfer which I have already supplied. They have also asked for proof of liquidation which I thought was covered by the announcement on their website. I have tried to be patient but this is so frustrating as it appears they are just using delay tactics but wondered what others had provided as proof if asked?:mad:

Thanks

I just emailed them(paypal) but you can do the same ask for a email response to send it to my whole documents of what was paid for if you want why dont you copy and paste the lowcost website its there for a few more days that`s proof enough i think ,also when speaking on telephones always ask for a name and calls are recorded for proof so you can say for example i spoke to mary on the 12th August at 9.52am etc good luck .

IA-UK-2016

Clairegumb

To Barclays I just sent an email from hotel confirming that my booking was not valid, the invoice I received from LCH and the administration information from the LCH website along with an automated reply when I contacted them by email.

I would also go into a Barclays branch and get them to fax the documents and give you a receipt. Don't rely on post..

Lincolnlady

IA-UK-2016 wrote: »

Barclays not being able very helpful. They are saying that you'll just have to wait, no timeframes, no promises....

I've been told exactly the same by Santander. All they can tell me is that they have received my claim.

Clairegumb

Have just been into local branch and they were incredibly helpful which was a suprise. They faxed all paperwork called the low cost chargeback team and said that it would be processed in a couple of weeks with the money back in my account. I will believe when money there but the most positive response to date and they actually confirmed that £3000 will be reimbursed.

IA-UK-2016

Top news Clairegumb, please keep us posted. I think it's time to lobby mse and Faye too for a follow up article on whether it would still be possible for some claims to be rejected or has a precedent been set.

glenwells

To Clairegumb,

Was your chargeback for flights and hotel or just the hotel. I applied on the 18th July to Barclays and still getting nowhere other than it is 'being processed'.

Regards
G Wells

glenwells

Just off the phone to Barclays. They originally said 14 working days fromreceipt of my submissions. Even with a delay that date was long past. I have heard absolutley nothing from the bank and have had to do all the chasing and phone calls. Todays phone call now informed me that the case is 'being investigated' but could be 6 to 8 weeks!!!!!!!!

I do think that Barclays are making it up at best and lying to customers at worst.
One person said that they are waiting to hear back from Lowcostholidays!! - good luck with that.

Has anybody else got better information with chargback from Barlcays?

Regards
G Wells

liuaq

It took us third time lucky to actually get through to the right person at Barclays to get the form to make a cashback claim which we sent to them by "signed for" delivery on 26/7/16 and they received on 27/7/16.
Since then we've heard nothing so we phoned them this morning and were told that they had received and scanned into their claims system on 8/8/16 and that we should have a response by 29/8/16.They have allegedly received 100,000 claims! Asked for the person's name and phone number but only received their first name and the fact that they were in a callcentre in Liverpool but claims were sent to an office in Leicester.
Not impressed; does anyone have the MSE email address so that we can ask them for a press release as someone said had worked for Paypal?