Lowcostholidays collapses – your rights as 140,000 hit by travel chaos

N4t4lie

Tracey_Syrett wrote: »

I was told by PayPal that once you open a dispute with ur bank ur PayPal dispute automatically closes without being able to re open the case. I did phone PayPal last night and the guy did say they are working there way through cases now and making refunds. Give it another week then ring them to see what they say.

Sorry, bit late to the conversation today.

You are indeed correct, if you open a chargeback to PayPal via your card provider and a dispute with PayPal on the same payment they will close your case and not pay, end of. All in the T&Cs, which I am way too familiar with now.

For all of us, be it PayPal dispute raised first, or chargeback to the card we used on PayPal, we need to sit tight till we get a decision and then head down the other route if we fail. Remember we have till about mid November or later depending on when your holiday was due to raise a chargeback, but the Paypal time limit is fixed to 180 days.

It would all also appear we have surnames down the latter half of the alphabet. Oh for the day someone starts at the other end in these matters...

Good to hear form you all, glad we managed to work out where the conversation had moved to. Keep sending the updates, they are very helpful even if it's the same, at least it means we still have a chance of refund.

ses6jwg

Has anyone successfully claimed via nationwide debit card yet? I filed a charge back last week sending off hotel vouchers etc but heard nothing yet

Tracey_Syrett

I will be staying with PayPal until they pay out as they are still saying 100% protected and I will be getting a refund

N4t4lie

Themoggie wrote: »

Just wondering if anyone has managed to get a chargeback from Nationwide. Still nothing from the nationwide for me. Been chasing for days - told by operator today that they have sent a letter but they don't the content of it - they may need more evidence. Doubt it somehow as I supplied receipt showing paid in full plus emails from hotel, airline and transfer company all confirming they hadn't received anything!!!!!!!!! suspect they are sending a fob-off letter instead but didn't want to say that on the phone

ses6jwg you might want to message the person that wrote this as they may have an update. Original post on page 21.

ses6jwg

N4t4lie wrote: »

ses6jwg you might want to message the person that wrote this as they may have an update. Original post on page 21.

Thanks. I've just got off the phone with them and it seems they are fobbing people off. Despite emailing them a copy of my voucher and a cancellation email from the hotel as instructed last week, I am told I now needed to wait for a letter/ email from the administrator and to file a claim.


I've already filed a claim with the administrators and received just generic emails since.


Might try filing a complaint and see what happens.

Al_52

We sought the advice of our Halifax branch, having paid on debit card, we were told on July 26th that they were inundated with claims and to post all our relevant documents to the claims dept. One week later I phoned to see how the claim was progressing & they have no knowledge of us!!!! The claim is only beginning to be processed today!!! ��

janeshaw67

I booked my hotel through Hoteltravel.com who used low cost holidays to secure the booking with the hotel in Mexico. Following the collapse of low cost holiday, Hoteltravel contacted the hotel to see if they would honour the booking direct with them. The hotel said they wouldn't. Hoteltravel.com advised me of this and suggested I contact the hotel direct which I did. The hotel who confirmed they still had my reservation showing but to proceed with the booking I would have to pay an increase rate as the rate the holiday was previously booked on was no longer valid and the price had increased by £1767.00. As I was only advised of the collapse the evening before I travelled (23.10pm) and given that we were meeting friends at the Hotel and it was a surprise for my step daughter's 21st birthday I had no other option than to agree to pay the increased amount on arrival at the hotel. Having read the blog on low cost holidays collapse and that Hotels are normally paid 30 days after the holiday, was the hotel legally entitled to increase the cost? any advice would be much appreciated.

Jules1508

Anyone heard anything from MBNA cc with regards refunds? I've freinds that paid via debit and PayPal all have which have been refunded. All I've had from MBNA is a letter last week stating still looking into things and could be another 30 days before we hear anything!:(

N4t4lie

janeshaw67 wrote: »

I booked my hotel through Hoteltravel.com who used low cost holidays to secure the booking with the hotel in Mexico. Following the collapse of low cost holiday, Hoteltravel contacted the hotel to see if they would honour the booking direct with them. The hotel said they wouldn't. Hoteltravel.com advised me of this and suggested I contact the hotel direct which I did. The hotel who confirmed they still had my reservation showing but to proceed with the booking I would have to pay an increase rate as the rate the holiday was previously booked on was no longer valid and the price had increased by £1767.00. As I was only advised of the collapse the evening before I travelled (23.10pm) and given that we were meeting friends at the Hotel and it was a surprise for my step daughter's 21st birthday I had no other option than to agree to pay the increased amount on arrival at the hotel. Having read the blog on low cost holidays collapse and that Hotels are normally paid 30 days after the holiday, was the hotel legally entitled to increase the cost? any advice would be much appreciated.

Legally they can seem to do what they like I'm afraid, the morality of it though is another matter.

I take it your insurance doesn't cover it?

Getting the extra back will come down to how you paid for the room originally. If you used a credit card you may be able to claim the original cost and the extra payment using Section 75, but even if you did they may say you paid an intermediary first so there is no direct link to the supplier and might only be able to do a chargeback for the original amount. Check with the card issuer as you never know and I might be confusing what I've read.

If you used a debit card then you can only do a chargeback for the original cost, with PayPal raise a dispute for the original payment, so no chance of recouping the increased cost I'm afraid, but getting something back is better than nothing.

Richard_TR

Hi Tracey i managed to get back on i don't know why i was blocked as i like others were only trying to help people in similar positions anyway onwards and upwards people stay positive even though it can be hard in this inpatient world of ours ,im sure its just a matter of time .:)